5 star pro tips
Riders and driver-partners both have the chance to provide a rating and comments at the end of a trip. This two-way feedback system allows Uber to maintain a safe and respectful environment for both riders and driver-partners.
We asked some of our premium option riders and driver-partners what great service means to them. Here is what they had to say.
Before a trip
A clean car
Many driver-partners suggest cleaning your vehicle on a regular basis. Riders say they appreciate a clean-smelling car. Mild air fresheners can be helpful, but too many or strong scents may be overwhelming
Riders appreciate being picked up at their exact address and on the correct side of the street. Opening the door for riders and offering bottled water helps to create a premium experience.
Starting the trip
Begin a trip only after the rider is safely in your vehicle. End a trip after you have arrived at the rider’s destination and come to a complete stop. This avoids confusion and ensures that fares are calculated correctly.
During the trip
Dangerous driving includes speeding, running stop signs, swerving in traffic, not using turn signals, accelerating too fast, braking too hard, or continuously changing lanes in traffic. As a safe and defensive driver, always follow traffic laws. Riders agree that this keeps them safe and makes them feel comfortable during each trip.
Determine the best route
Navigation apps may not give the most desirable route to a pickup location or destination. Ask riders if they have a preferred route for you to follow. Familiarize yourself with the city so you can make route suggestions. Driver-partners suggest choosing the navigation app you like most.
During the trip
Not every rider wants to talk during their ride, but top partners usually offer a friendly greeting. Most riders prefer that phone calls be kept to a minimum during trips so you can focus on the road.
Choose media wisely
Top driver-partners ask riders if they would like to listen to music on their trip. If they do not have a preference, riders appreciate when your selection does not have any content that might be offensive.