SAT regulations for driver-partners
Per SAT regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at San Antonio International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
How pickup requests work
Pickups at SAT
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests:
At SAT, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with SAT, the waiting area is located on Dee Howard Way and offers partners a temporary area to park free of charge (see map below). San Antonio International Airport regulations prohibit cars from waiting idle in the pickup/dropoff zone.
Some things to know about FIFO queues:
Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue. If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple the incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
The pickup location at SAT is located on the Arrivals (lower) level outside of Terminal A (see map below). Use the outer (left) set of lanes to access the the pickup location. Ridesharing pickups are not allowed in the inner (right) set of lanes closest to the terminal.
How drop off requests work
Drop offs at SAT
Based on the operating agreement with SAT, riders can be dropped off at their requested terminal in the departures area. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
Pickup and Waiting Area
San Antonio International Airport map
Ridesharing pickup and dropoff area
Waiting Area (on Northern Blvd)
As of March 21, 2018 a new Rideshare Waiting Area will be in effect at San Antonio International Airport.
- Located on the corner of Airport Blvd and Northern Blvd with an entry / exit across the road from the current public cell phone lot.
- You can only turn right when exiting the new lot onto Northern Blvd. Northern Blvd will loop back around to Dee Howard Way and then onto South Terminal Drive where you can pickup your riders.
This new lot is much bigger and designed to be a better Waiting Area than the previous area.
Helpful tips for airport trips
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at San Antonio International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!