Airport regulations
Information for driver-partners
Riders at PWM can request Uber when leaving the airport. Learn how to receive these trip requests and get in on the action.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
- Uber has instituted a driver queue zone at Portland International Jetport (PWM). To enter the queue zone and be eligible to receive an airport trip request, driver-partners are required to be in the rideshare waiting area, located within the airport’s Cell Phone lot. Signage in the lot will indicate which spaces are dedicated for Rideshare drivers. Driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
Pickups at the airport
Uber has instituted a driver queue zone at Portland International Jetport (PWM). To enter the queue zone and be eligible to receive an airport trip request, driver-partners are required to be in the rideshare waiting area, located within the airport’s Cell Phone lot. Signage in the lot will indicate which spaces are dedicated for Rideshare drivers. Driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
Based on feedback from PWM please be mindful of:
- Waiting in the areas in and around airport grounds, but avoid loitering at the terminal curb.
- Respecting the waiting areas of taxi or shuttle operators.
- Meeting your rider at their selected pickup location.
- If the airport is crowded, consider contacting your rider using the Uber driver app to confirm their exact location.
Dropoffs at the airport
At PWM, riders can be dropped off at the departures drive.
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