our code of conduct
Keep these in mind while driving:
- Confirm you are picking up the right rider. Ask the rider to confirm his or her name before beginning a trip, especially in high-traffic areas.
- Need to contact your rider? Call or text the rider through the app using an anonymized phone number, without ever sharing or receiving any personal information.
- On occasion, individuals may ask you to give them a ride outside of the Uber system for cash - this is known as a ‘street hail’. The Uber system does not enable partners to accept street hails, and picking up passengers who haven’t requested through the app is both illegal and dangerous for riders and drivers. Drivers who violate this policy will be deactivated.