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Frequently asked questions

uberPOOL in NYC

From earnings to pickups—get answers to frequently asked questions about uberPOOL in New York City.

Questions about earnings

  • What are uberPOOL rates?

    Although riders pay at a discount, for drivers, uberPOOL rates are the same as uberX rates. uberPOOL trip fares are calculated based on time and distance.

  • Does uberPOOL surge?

    Yes. uberPOOL surges just like uberX surges. When uberX is surging, uberPOOL surges at the same surge multiple at the same place and time.

  • What do riders pay for uberPOOL?

    For riders, uberPOOL fares are discounted since they are sharing a trip with other riders, but the driver fares are still based on uberX rates.

  • How do uberPOOL trips appear on my pay statement?

    Now uberPOOL trip detail pages will show time, distance, and earnings for the entire length of a POOL trip, so you'll know how much you're making after the whole trip, rather than each individual trip leg.

Rules of the road

  • How many riders are allowed at a time?

    Currently, two riders are allowed per pickup location for a total of four riders in your vehicle. We have let riders know of this policy, but if a rider shows up with more than two people, we suggest that you kindly request that they cancel that trip and request an uberX.

  • What if the first rider tells me to cancel the second rider request?

    uberPOOL riders request uberPOOL expecting to share their ride for a discounted fare. Riders understand that sharing the ride could lead to a slightly longer trip and are ok with that since they are receiving a discounted fare. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car. If a rider tells you not to accept the second rider request, you can kindly ask them to cancel the trip and request an uberX instead.

  • How far will I go out of the way to pick up someone else?

    uberPOOL matches riders going in the same direction. A rider requesting an uberPOOL understands that he or she may have to go a little out of the way since they are receiving a discounted fare, but we’ll make sure that it’s not too inconvenient for you or the other rider. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car.

  • Will riders be upset about taking a longer route with uberPOOL than they would with uberX?

    Riders who request uberPOOL are choosing to share their ride in exchange for a discounted fare. Riders understand that sharing the ride could lead to a slightly longer trip and are ok with that since they are receiving a discounted fare. It’s always helpful to confirm with riders that they requests uberPOOL when they enter the car.

The app, your vehicle, and you

  • Can riders change their destination in the app?

    No, uberPOOL dropoff locations are fixed because the rider fare is guaranteed upfront. Riders are not allowed to change their destination after they have requested a ride. If a rider wants to change the destination, kindly request that they cancel and request another uberPOOL or an uberX.

  • I have a vehicle with a “+”, am I eligible for uberPOOL on that vehicle?

    Yes. You will receive uberPOOL trip requests on your "+" vehicle along with uberX requests.

  • Does uberPOOL work on the Uber Partner app on Android phones?

    Yes. UberPOOL is available on both iPhone and Android phones.

  • Where is uberPOOL active in NYC?

    uberPOOL is currently available in all 5 boroughs of NYC.

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