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Our LGBT Community

Inclusion and awareness

We believe in fostering a safe and enjoyable environment for everyone who uses the Uber platform. Read on for our recommendations to help support you in creating a respectful environment for everyone—regardless of race, gender, religion, or sexual orientation.

Uber Policy

It is against Uber policy and New York State law to discriminate on the basis of sexual orientation or gender identity. This includes refusing to provide or accept service to riders on the basis of these attributes. Failure to comply with this policy can result in loss of access to the Uber platform and loss of your TLC license.

Community Guidelines

Respect each other

Treat your fellow riders as you would like to be treated yourself: with respect. When you use Uber you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Uber.

Give riders some personal space

We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single.

Keep a safe environment

Actions that threaten the safety of riders and drivers will be investigated and, if confirmed, lead to permanent deactivation of accounts. Use of inappropriate and abusive language or gestures is not tolerated. Actions like this include: asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

Common questions

  • What does LGBT+ mean?

    LGBT stands for lesbian, gay, bisexual, and transgender. Sometimes the letter “Q,” denoting queer or questioning, the letter “I,” denoting intersex, and the letter “A,” denoting ally or asexual are added to the acronym. All of these terms describe people—how they identify—they do not refer to behavior.

  • What do the terms lesbian, gay, bisexual, and transgender mean?

    • Lesbians are women who are attracted to other women. Sometimes lesbians prefer to be called gay women
    • Bisexual people are attracted to people of both the same and opposite sex
    • Gay typically refers to men who are attracted to other men. Sometimes the term ‘gay’ is used more broadly to refer to gay men, lesbians, and bisexual people
    • Transgender people are those whose gender identity, the gender they identify as, differs from the biological sex they were born into. For example, a transgender woman is a person who identifies as female but was born with male anatomy.

Do's and don'ts

Avoiding stereotypes

Terms to avoid:

  • Homosexual: most gay men, lesbians, and bisexual people do not like to be referred to as homosexuals.
  • Transvestite: this is a term used to describe people, typically men, who “cross-dress.” It does not accurately reflect what transgender people are and should not be used to describe them. Many transgender people and transgender allies find it offensive.
  • Cross-dresser: like transvestite, this term does not accurately describe transgender people and many people find it offensive.
  • Sexual preference: being lesbian, gay, or bisexual is not a choice, so it is not something that can be a preference.
  • Alternative lifestyle: being LGBT+ is not a lifestyle choice that people make.
  • Avoid using the word ’gay’ as a noun. For example, "a gay” or “the gays.”

Tips for avoiding assumptions

  • Do not automatically assume that the person in your car is heterosexual
  • Avoid asking men if they have a girlfriend or a wife, or asking women if they have a boyfriend or husband.
  • If someone appears to conform to a stereotype about the LGBT+ community you should not assume that they are in fact LGBT+

Respect is a two-way street

Riders are held to the same Community Guidelines as drivers. If you ever feel discriminated against, uncomfortable, or unsafe let us know immediately via phone or in-app support. We are here to support you.