As of April 1, 2019, we are not accepting new for-hire vehicle driver sign-ups in New York City, due in part to new TLC regulations.
Uber Tri-State Community Team
Head of Driver Experience and Community
Originally from Massachusetts, Matt has worked at Uber for almost five years. When he first joined the Uber team in 2012, Matt worked on the driver operations team in NYC. A few years later, Matt led Uber's expansion into Connecticut as General Manager, overseeing marketing, operations and strategy.
Today, Matt is Head of the Tri-State Community Team, heading up a team that works on community engagement and driver experience. He is particularly excited about improving the Uber experience for tri-state driver-partners, and recognizing drivers for the awesome work they do every day with Uber.
Get to know Matt
What are you most excited to be working on for the driver community?
"We get a lot of great feedback from partners every day from various channels—in the Greenlight Hubs, at events, on trips, via the Drivers Guild, and through in-app support. I’m excited that we’re able to funnel all of the feedback we get and turn it into positive changes for drivers by updating support policies, app features, communication channels and more."
What is your favorite Uber initiative in the past year?
"Project Jumpstart is a program we are so happy and proud to manage, because it benefits drivers and the communities they live in," said Matt.
"Jumpstart allows us to learn about, engage with, and support local community organizations in the tri-states. We are proud that our driver community is so diverse, with people from all different countries, counties, and at different stages in life. Everyone has their own community, and we all have Uber—Project Jumpstart is a great way for Uber to, in turn, support these communities."
What do you like most about working at Uber?
"When I started four and a half years ago, the business was quite small. Watching the number of riders using the app increase, the growth across the tri-states, and the improvements to the product itself has been amazing. It’s what keeps me coming back every day. Facilitating transportation for people who may have never had access to reliable transportation is really powerful."
What was your most memorable ride on the Uber platform and why?
"The most memorable rides for me usually include interesting conversations. It’s also fun to get into a car with a partner I’ve known from the early days of the Greenlight Hubs—drivers that I’ve built relationships with over the years that I get to have a surprise check-in with," said Matt.
"But one of my favorite memories from Uber was during the World Cup. I was in Red Hook watching a game, when I noticed a driver standing by the door who I had worked with many times in the Greenlight Hub. I waved him over and we hung out and watched the game together. It was such a fun day."