Guiding your riders
The Uber Zone at Xcel Energy Center
In the rider app, riders will be forced to select 5th Street as their pickup location. If your rider is having a hard time finding their way, please feel free to call or text them with the following information:
"Look for the Uber banner and light up cones on 5th Street when exiting Gate 4 at Xcel Energy Center."
How to navigate Xcel Energy Center
When picking up or dropping off riders, follow these instructions for using the designated Uber Zone:
During large events like hockey games, riders will be guided to a designated Uber Zone located on 5th Street. You may enter the Uber Zone from either 7th Street or 5th Street. Please note that 5th Street is a one-way going east.
- Properly display Uber trade dress
- Complete all pickups and drop-offs in the Uber Zone
- Feel free to text/call your rider to help guide them to the Uber Zone (see above for helpful phrases).
- Obey all the rules of the road when dropping off or picking up passengers.
- Obey all instructions given to you by traffic officials and city police.
- Pickup riders any location other than the Uber Zone
- Enter/wait in the Uber Zone until you have accepted a request
More at Xcel Energy Center