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The place to get all of your trip questions answered.
What's your question?
Is driving on the Uber platform safe?
How do I accommodate riders with disabilities and service animals?
What if there are multiple stops and the rider changes the destination?
How am I paid if there are multiple stops?
When is it appropriate to call the rider?
What if I need to cancel a trip?
Can friends or family be in the car when I'm online?
I had a bad experience with a rider. What can I do?
Can I accept cash tips?
What if I forget to start the trip?
How long should I wait for a rider?
What if I don't see a trip on my dashboard?
Can I drive in a different city/state?
What if a rider leaves something in my car?
What should I do if a rider makes a mess in the car?
What do I need to do if I am charged for a toll?
What should I do if the phone or app crashes in the middle of a trip?
How can I be sure I'm picking up the correct rider?
Don't see the answer to your question?
Check out our expanded FAQ page.