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Incentives

Guarantee FAQ

What are guarantees?

  • Guarantees are a way to ensure that you make at least a stated amount of fares per hour if certain requirements are met. If you meet all the requirements listed for the guarantee, and do not earn the amount listed for that hour, Uber will pay you the difference. If you earn more than the guarantee amount, Uber will not apply any additional payment

  • The best way to think about guarantees is Uber trying to communicate how much we believe you can earn in fares during high demand times, but offering a “safety net” of sorts in case that proves inaccurate on an individual level

How do guarantees pay out?

  1. Guarantees are listed in gross amounts (inclusive of Uber’s fee). When they are paid, you will receive the net amount (with Uber’s fee removed)

  2. Guarantees are based on the amount of time you are actually online

    • Example: $18/hr is offered from 4pm - 7pm. You meet all requirements and were online from 4pm - 6:30pm (2.5 hours). You would be entitled to $45 in guarantees (2.5 hours online x $18/hr = $45)
  3. All requirements of the guarantee must be met to be eligible. Each period is independent from the others

    • Example: Not meeting the requirements for one period ($18/hr from 6am - 9am) has no effect on meeting the requirements for another period ($20/hr from 4pm - 7pm)
  4. Guarantees are paid based on what you earn. If you earn more on your own than the guarantee, but otherwise meet all requirements, you will not receive any payment. They only serve to make you whole

    • Payout example: (using $18/hr from 4pm - 7pm) You earn $16 on your own from 4pm - 5pm and otherwise meet all requirements of the guarantee. You would be entitled to $2, the different between $16 and $18 ($18 - $16 = $2)

      • NOTE: Don’t forget about #2 above - this $2 amount would then be paid out in the net amount (with Uber’s fee removed)
    • No Payout example: (using $18/hr from 4pm - 7pm) You earn $20 on your own from 4pm - 5pm. You would not be eligible for any guarantee payment, since $20 is more than the $18 guaranteed

What are these requirements?

Guarantees vary and can have different requirements. Requirements are listed on the Where to drive page. Some common requirements are explained below:

  • Hours Online

    • Guarantees may require a minimum amount of time logged into the app during a guarantee time block. Guarantees are offered in hourly increments. Sometimes these are blocks of hours (ex: $18/hr from 4pm - 7pm is a 3 hour block) and others are single hours (ex: $18/hr from 4pm - 5pm is a 1 hour block)

    • Each block of time may require driver-partners to be online for a minimum amount of time during that block. It does not matter when during the block the driver is online, as long as it adds up to the minimum requirement

    • Example case for a 3 hour guarantee from 4pm - 7pm that requires 2 hours online:

      • Meets Requirement Examples (all add up to a total of 2 hours online during the period):

        • Driver-partner is online from 4pm - 6pm
        • Driver-partner is online from 5pm - 7pm
        • Driver-partner is online from 4pm - 5pm & 6pm - 7pm, but is offline from 5pm - 6pm
      • Fails Requirement Examples (all add up to less than 2 hours total online during the period):

        • Driver-partner is online from 5:30pm - 7pm
        • Driver partner is online from 4pm - 5:45pm
  • Completed trips

    • Guarantees may require a specific number of completed trips in each time period guaranteed
    • Example: Guarantees offered from 10pm - 2am may require at least 6 completed trips sometime within those 4 hours
    • A completed trip means you have accepted a trip request, picked up the rider and successfully delivered them to their desired destination, before accurately ending the trip via the app
  • Trips per Hour

    • Guarantees may require a minimum number of trips per hour. These are calculated on average over an entire guarantee block, and are also based on how long you are online
    • Example: Guarantee offered in a block from 4pm - 7pm with a 2 trips per hour requirement
    • Meets Requirements Example: Driver-partner is online from 4pm - 6pm for a total of 2 hours and competes 4 trips total. 4 trips/2 hours online = 2 trips/hour online
    • Fails Requirements Example: Driver-partner is online from 4pm - 6:30pm for a total of 2.5 hours and completes 4 trips total. 4 trips/2.5 hours online = 1.6 trips/hour online
      • The driver in this instance would have to complete 5 total trips to meet the requirement (5 trips/2.5 hours online = 2 trips/hour online)
  • Acceptance Rate

    • Guarantees may require a minimum acceptance rate, as a %. Acceptance rate is calculated by how many requests a driver-partner accepts/total requests sent to the driver-partner while they are online during a guarantee period
      • Meets Requirement Example (80% acceptance rate required): You receive 10 total requests while you’re online, and accept 8 but reject the other 2. 8/10 = 80% and would meet the requirement
      • Fails Requirement Example (80% acceptance rate required): You receive 10 total requests while you’re online, and accept 5 but reject the other 5. 5/10 = 50% and would fail the requirement (50% is less than the 80% required)
    • Don’t forget, you may receive a new request while still completing a current trip. If you do not accept these, they will have an impact on your acceptance rate for the guarantee period
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