Tell us your location
Not in Washington D.C.? Please enter your location to help us display the correct information for your area.
The place to get all of your trip questions answered.
What's your question?
Is driving on the Uber platform safe?
How do I accommodate riders with disabilities and service animals?
What if there are multiple stops and the rider changes the destination?
How am I paid if there are multiple stops?
When is it appropriate to call the rider?
What if I need to cancel a trip?
Can friends or family be in the car when I'm online?
I had a bad experience with a rider. What can I do?
Can I accept cash tips?
What if I forget to start the trip?
How long should I wait for a rider?
What if I don't see a trip on my dashboard?
Can I drive in a different city/state?
What if a rider leaves something in my car?
What should I do if a rider makes a mess in the car?
What do I need to do if I am charged for a toll?
What should I do if the phone or app crashes in the middle of a trip?
How can I be sure I'm picking up the correct rider?
Don't see the answer to your question?
Check out our expanded FAQ page.