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Safety behind the wheel

Our commitment to drivers

Uber is dedicated to keeping people safe on the road. Our technology enables us to focus on driver safety before, during, and after every trip.

Cashless transactions protect you from risk

Fares are charged automatically to the rider’s credit card – so you never have to deal with the risk or hassle of carrying cash and making change.

Drivers rate riders too

You rate your rider after every trip. It is a violation of the code of conduct when any rider behavior makes drivers concerned for their safety or the safety of their vehicles.

No random pick-ups, so you feel at ease

Before riding with Uber, riders are required to create an account with their personal and payment information — and rides can only be requested through the app, so there’s a detailed record of every customer and every trip.

End-to-end insurance

From pickup to drop-off, every trip around the world is insured—protecting riders, drivers, and everyone else on the road.

Hands-free phone holders available

Most driver-partners like to mount their device on their windshield or dashboard, allowing them to keep their hands on the wheel. Stop by one of our Greenlight Hubs and request a mount.

Important Safety Reminders

Please review the safety tips below to help keep the system safe for riders and drivers:

  • Confirm you are picking up the right rider. Ask the rider to confirm his or her name before beginning a trip, especially in high-traffic areas.
  • Need to contact your rider? Call or text the rider through the app using an anonymized phone number, without ever sharing or receiving any personal information.
  • On occasion, individuals may ask you to give them a ride outside of the Uber system for cash - this is known as a ‘street hail’. The Uber system does not enable partners to accept street hails, and picking up passengers who haven’t requested through the app is both illegal and dangerous for riders and drivers. Drivers who violate this policy will be deactivated.
  • For additional information on safety, check out our community guidelines.
View guidelines

Resources

Handling difficult situations

Accidents

The best way to handle an accident is to be prepared ahead of time. To help, we’ve complied a checklist of suggested tips. We encourage you to print this out or save it where it can be easily referenced should you get into an accident.

Tickets

If you ever have any issues with citations directly related to your Uber partnership, you should notify us immediately in-app with a picture of the ticket and a description of the event and we will provide appropriate support.

Please remember, we will not be able to assist with any citations that are valid traffic citations.

Emergencies

If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Uber. We will assist and take appropriate action as needed, including cooperating with law enforcement.

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