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Driving at Indianapolis International Airport (IND)

Airports can be complicated places, especially for drivers. But knowing the basics, and getting information in advance about your local airport, can help make sure you’re prepared for your first pickup or dropoff.

Airport regulations

Per IND regulations, drivers must adhere to the terms below. Failure to do so may result in a citation. Sorry, but Uber will not pay for citations.

  • All ride drop offs must occur on the departures level.
  • The Uber placard must always be displayed in your windshield. Drivers can fill out this form to receive one by mail.
  • When on airport property, the Uber Driver App must be open at all times (please do not log off until you exit the airport).
  • You may be asked to show your waybill. To access it, tap the “info” button that appears in your app.

Pickups at the airport

It’s easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at IND, you need to enter the dedicated staging lot, where you will be placed in line to receive a pickup request from the airport.

Here’s how it works:

  • Drive into the dedicated staging area located in the Limo Lot, which is across the street from Cell Phone Lot.
  • You’ll be placed in queue for the next pickup—pickups work on a first-in, first-out basis.
  • Once you accept a request, please follow the signs to Ground Transportation Center and meet your rider in Zone A.

Dropoffs at the airport

At IND, simply drop-off riders at their requested terminal on the departures level. It’s important to keep the Uber Drive App on until you exit airport property.

Staging information

Uber partners may wait for ride requests at the designated staging area in the Limo Lot only. You will not receive an airport request outside of this lot (and may be issued a citation).

Enter the Limo Lot, which is across the street from the Cell Phone Lot.

Keep in mind that:

  • The lot is “first in, first out”; upon entering the staging lot, you will be placed in queue for the next trip request
  • If you leave the staging lot or turn off your app, you will be placed at the back of the line
  • Staging at terminals or elsewhere on airport property is prohibited and may result in a citation

Uber users at Indianapolis International Airport who request rides will be instructed to meet you at the Ground Transportation Center on the arrivals level in Zone A. Any pickups outside of this location could result in a citation.

For more information, read more about Indianapolis International Airport.