Airport regulations
Per airport regulations, driver-partners must adhere to the terms below: Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (Drivers must not go offline until exiting the airport area).
- AMA has instituted a queueing system at the airport. The system only works within the designated area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
Pro tips
Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
Airport ground transportation and security staff:
Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the Airport staff.
How airport trips work
1. Accepting and taking trips happens the same way as usual.
2. The app will show you where your local airport’s approved pickup or dropoff location is. It might be different from where you’d go if you weren’t driving with Uber; airports sometimes have designated zones for Uber and other ridesharing services.
3. If you’re dropping off a rider, you can ask them if their flight is domestic or international and what airline they’re flying, then you can look for signs that match what they tell you.
Staging information
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