Community Operations

We are responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

Life at Community Operations

Meet our team
We know what we do impacts real, living human beings with families and loved ones, and it drives every one of us to improve and perfect our craft. We love going after the big problems and seizing the opportunities that come with challenging work. We encourage you to learn by doing and drive the kind of growth that best fits you.
Working at an Uber Greenlight Hub
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.
Working at an Uber Center of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

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Inside Community Operations

Quentin Guena has progressed through 3 roles in 5 years
Quentin shares his inspiring career journey on Uber's Community Operations team in EMEA. “Each role has built upon the experiences and knowledge gained from the previous one, and has allowed me to expand my perspective and work with a diverse range of teams and products.”

Meet Quentin
How Analiza Romero leans into internal mobility
Analiza's advice for anyone looking to join Uber? “Do it. The impact we have on the world is incredible and you get to see it in the work that you do.”

Meet Analiza
Finding community and new career paths at Uber
Raquel Banha is a customer specialist based in Lisbon and a member of our Able at Uber Employee Resource Group who "have created a safe space for me to be myself and not be afraid of asking for help when I need it."

Meet Raquel
Customer experience helped them grow their careers at Uber
Hear from three former customer support specialists who’ve transitioned careers across Uber, some of them many times.

Read on
Iliyana sees the forest and the trees to grow her career and give back
In 2018, Iliyana Zdravkova made the move from Bulgaria to join Uber in Amsterdam as our Head of EMEA Workforce Management. Today, as both a business leader and committee member of our Women at Uber Employee Resource Group, Iliyana is championing a culture centered on community, inclusion, and seeing the forest and the trees.

Meet Iliyana
David Getachew-Smith joined Uber to make a difference
Seeing Uber provide economic opportunity in his local Atlanta community, David joined in 2014 with a drive to be part of this new business and have a positive impact on his hometown.

Meet David
Leave the familiar behind and get uncomfortable
Since joining Uber 5 years ago as a Customer Support Specialist, Lindsey has navigated her way through new businesses, opportunities, and roles within Uber to become a Senior Community Operations Manager.

Meet Lindsey
A search for adventure brought Mike to Uber
After leading teams at one of the largest companies in the world in Sydney and Singapore, Mike decided to shake things up and take on the challenge of running a Customer Operations team at Uber in Amsterdam.

Meet Mike
Driving internal mobility across Community Operations
We chatted with Tomasz Krawczyk, who leads our US&C Community Operations team, about how he drives a culture of internal mobility, on-the-job growth, and inclusion across the team.

Meet Tomasz

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Explore our Community Operations teams

Centers of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Greenlight
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.
Program Management
Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.