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Driving safety forwards

Your safety is our priority. We never stop working to set new standards, so you can stay connected and protected every time you ride with us.* Because safety never stops.

Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • Our Door-to-Door Safety Standard

    New measures to help keep you safe and healthy.

  • In this together

    All riders and drivers must wear a face cover or mask when using Uber.

  • Face Cover Check

    We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.

  • Health and safety supplies for drivers

    We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.

  • Expert-led guidance

    We are working with the World Health Organization (WHO) to share safety tips and resources.

  • Ride Safety Feedback

    You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

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Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.* Stay connected and protected when you ride.

Emergency assistance

Get help fast. Call local emergency services right from the app, wherever you are.

Help with incidents around the clock

Our customer service team is specially trained to help with acute security issues.

Share My Trip

Let the people you love know where you are. Choose your Trusted Contacts in the app to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.

GPS Tracking

All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.

Phone Number Anonymization

Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.

Driver Profile

Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.¹

Verify Your Pin

Verify your ride with a PIN. Opt in to this feature to help make sure you’re getting into the right car with the right driver.

All potential Uber driver-partners must complete a screening process before they can accept ride requests through the Uber app.

Uber partners with registered insurance providers to help protect you if anything happens.

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1

Match the license plate number.

Step 2

Match the car make and model.

Step 3

Check the driver's photo.

Strengthening our community

Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.

Download app, request a ride, hop in, and relax.

More about safety

Driver safety

Drive when and where you want with confidence.

Our commitment to safety

You deserve to be able to move and earn safely.

*Uber intermediates requests for transportation to professional and licensed private hire vehicle companies. Uber itself does not provide transport services and is not responsible for the passenger transport as such.

**Certain requirements and features vary by region and may be unavailable.

¹ This feature is in the process of rolling out and is currently only available in select markets.