Direkt zum Hauptinhalt
Uber

Verrate uns deinen Standort

Bitte gib den Namen einer Stadt in deiner Nähe an, damit wir die korrekten Daten für dein Gebiet anzeigen können.

Wähle deine Sprache aus.

Customer Success Manager, Uber for Business ANZ

Sales, Business & Sales in Sydney, Australia

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Team

 

Uber for Business (U4B) is a transportation management platform that provides companies and their employees reliable, comfortable and safe rides, while dramatically reducing the cost on employee transportation. The platform includes advanced features like an expense code dropdown within the Uber app, dashboards/reporting for business administrators to manage budgets and enforce ride policies, account management, and premium support. Uber Health, Uber Central, and Uber Events are also part of the U4B suite of solutions.

For the employee, it streamlines the payment and expensing process, saving hours of time, and improving employee productivity and happiness.

 

About the Role

 

As a Customer Strategy Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.

 

What You'll Do

  • Work with the Account Executive team to develop territory and account specific success plans and ensure a seamless transition from Sales to Customer Success.
  • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
  • Meet or exceed all assigned expansion/upsell/retention revenue targets.
  • Develop excellent relationships with key clients, providing support during initial solution implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Bring innovative approach to client onboarding and solution adoption within the prescribed time frames.
  • Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
  • Work with the Customer Strategy Head for APAC in developing and iterating on a prioritization model, operational infrastructure, internal tools and processes.
  • Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
  • Communicate effectively and efficiently via phone, email and in-person meetings.

What You’ll Need

  • 7+ years of of solution enablement or business development  and account management experience, ideally B2B
  • A history of client benefit which consisted of consistently exceeding KPIs, revenue targets, and company goals
  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • To be resolute and excited about a fast-paced team environment
  • Excellent use of insights and reliability around data-driven decision making 
  • Excellent organization, project management and time management skills, and ability to take initiative
  • Ability to resolve problems, adapt, and grow quickly as we create the Client Success organization

 


Unsere Datenschutzerklärung für Bewerber

Wir bei Uber akzeptieren nicht nur Vielfalt – wir begrüßen sie, unterstützen sie und wir bauen auf sie, damit unsere Mitarbeiter, unsere Produkte und Community davon profitieren. Uber ist stolz darauf, ein Arbeitgeber für alle zu sein. Wir bieten jedem eine Beschäftigungsmöglichkeit, unabhängig von Hautfarbe, Herkunft, Religion, Geschlecht, Abstammung, sexueller Orientierung, Alter, Staatsangehörigkeit oder Familienstand.