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Customer Success Manager

Sales, Business & Sales in Johannesburg, South Africa

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

As a Customer Strategy Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.

What You’ll Do

  • Work with the Account Executive team to develop territory and account specific success plans and ensure a seamless transition from Sales to Customer Success.
  • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilisation, up-sell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
  • Meet or exceed all assigned expansion/up-sell/retention revenue targets.
  • Develop excellent relationships with key clients, providing support during initial solution implementation and employee on boarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Bring innovative approach to client on boarding and solution adoption within the prescribed time frames.
  • Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
  • Work with the Customer Strategy Head for APAC in developing and iterating on a prioritisation model, operational infrastructure, internal tools and processes.
  • Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
  • Communicate effectively and efficiently via phone, email and in-person meetings.

What You’ll Need

  • 3 Minimum Years of Experience with Relationship Management

 


Unsere Datenschutzerklärung für Bewerber

Wir bei Uber akzeptieren nicht nur Vielfalt – wir begrüßen sie, unterstützen sie und wir bauen auf sie, damit unsere Mitarbeiter, unsere Produkte und Community davon profitieren. Uber ist stolz darauf, ein Arbeitgeber für alle zu sein. Wir bieten jedem eine Beschäftigungsmöglichkeit, unabhängig von Hautfarbe, Herkunft, Religion, Geschlecht, Abstammung, sexueller Orientierung, Alter, Staatsangehörigkeit oder Familienstand.