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Client Success Manager - UberEats (Seoul)

Sales, Business & Sales in Seoul, Korea, Republic of

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 500 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

 

The Client Success Manager will be responsible for driving growth, happiness, and retention among our base of restaurant partners in a city. This role will work to develop Uber’s restaurant relationships while providing excellent data-driven consultation and support to a diverse portfolio of restaurants at scale. This person will anticipate how restaurant decisions are made, persistently explore and uncover the needs of our restaurant partners and understand how Uber Eats can grow their business. You are comfortable in an environment requiring flexibility and initiative, love solving problems, are able to thrive in a fast paced culture. Above all you should be passionate about the restaurant space. You will maintain relationships and be responsible for all post-sale growth and support of Uber Eats restaurants. Additionally, you’ll be an advisor and restaurant partner advocate within Uber.

What You’ll Do
  • Own relationships with Uber Eats restaurants: developing, growing, and actively supporting accounts.
  • Scale the account management function. Help design process, structure, and tools to effectively grow account management and bring insights and best practices to all Uber Eats cities. You will develop, execute, and measure pilots that have the potential to make a global impact on our business and Uber’s partners’ business!
  • Clearly communicate the value of Uber Eats and its features to show ongoing ROI to our growing portfolio of restaurant partners. Develop the Uber Eats performance story, communicating effectively with data at scale.
  • Provide operational guidance to restaurants to help them grow their business with Uber. Help restaurants to understand the impact of their Uber Eats usage.
  • Utilize data-driven decision making to identify growth and upsell opportunities and improve the performance of our growth efforts.
  • Prioritize initiatives based on the highest potential impact.
  • Own all aspects of restaurant partner satisfaction and ensure high NPS & Retention for all our partners. Act as the ultimate point of escalation for resolution of all restaurant issues

 

What You’ll Need
 
  • 2 Minimum Years of Experience with Account management, Sales
  • Consistent track record (min 2-6 years experience) in client service-related role or experience working in the restaurant industry
  • Ability to think strategically and analyze needs of restaurants to both unlock opportunities and solve problems creatively
  • Excellent written and verbal communication and social skills, with the ability to identify and provide comprehensive solutions for diverse customer needs at scale
  • Demonstrated time management and organizational skills with the ability to multi-task and prioritize based on impact
  • Passion and deep understanding of customer service and restaurant landscape
  • Startup hustle and energy. Take ownership of Uber Eats growth. Do what it takes to get the job done. Delight our restaurant partners

Unsere Datenschutzerklärung für Bewerber

Wir bei Uber akzeptieren nicht nur Vielfalt – wir begrüßen sie, unterstützen sie und wir bauen auf sie, damit unsere Mitarbeiter, unsere Produkte und Community davon profitieren. Uber ist stolz darauf, ein Arbeitgeber für alle zu sein. Wir bieten jedem eine Beschäftigungsmöglichkeit, unabhängig von Hautfarbe, Herkunft, Religion, Geschlecht, Abstammung, sexueller Orientierung, Alter, Staatsangehörigkeit oder Familienstand.