At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
An Associate Manager is a creative solution builder, capable of managing a team and working across multiple clients or verticals to solve their complex and diverse supply chains. Leading a team of Account Managers and Operation Coordinators, a successful candidate will be responsible for the growth, quality, automation and margin of an industry vertical. The candidate will also be responsible for managing a team, ensuring high morale, and working cross-functionally across operations to optimize efficiency. The Associate Manager role is highly dynamic and is expected to drive new processes and change as UF develops and continues to grow.
What You’ll D
Manage a portfolio of customers, while simultaneously onboarding new customers successfully
Manage an ever-growing team, lead 1 to 1 meetings, and provide continuous growth and career development for reports
Lead and create QBRs with current customer accounts, offer strategy to fix problems and drive continuous growth
Ensure that each account is meeting the customer's KPIs
Develop a positive culture that drives people development
Work tirelessly to earn our customer's trust and business by solving their problems, improving our service and lowering their costs. You surprise and delight them, always.
Communicate across the organization, engaging with peers in every department to improve service, streamline processes, and elevate the shipper experience.
5-8 years relative experience with at least 2 years of experience managing an operations team with 4+ team members
Have a track record of being a leader and problem solver
A bias for action; ability to collect buy in for an idea and then carry it forward through execution
Strong interpersonal skills; participate in a team environment and build strong working relationships
Ability to manage a team of different learning styles
Effective communication skills both internally and externally
Exceptional attention to detail
A natural positive thinker, and self-motivated individual
An understanding of all levers of the business and a proven history of delivering results
A risk taker - Sometimes you fail, but you get back up, make the next bet, and GO!
About the Team
The Uber Freight Account Management team serves as a partner to our external clients and internal sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives.
Wir bei Uber akzeptieren nicht nur Vielfalt – wir begrüßen sie, unterstützen sie und wir bauen auf sie, damit unsere Mitarbeiter, unsere Produkte und Community davon profitieren. Uber ist stolz darauf, ein Arbeitgeber für alle zu sein. Wir bieten jedem eine Beschäftigungsmöglichkeit, unabhängig von Hautfarbe, Herkunft, Religion, Geschlecht, Abstammung, sexueller Orientierung, Alter, Staatsangehörigkeit oder Familienstand.