Strategy Account Manager, Uber for Business - Mumbai / Bangalore
Sales, Business & Sales in Mumbai, India
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As a Customer Strategy Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.
What You’ll Do
Work with the APAC Heads of Customer Strategy to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processe
Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
Meet or exceed all assigned expansion/upsell/retention revenue targets.
Develop excellent relationships with key clients, providing: support during initial solution implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
Bring innovative approach to client onboarding and solution adoption within the prescribed time frames.
Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
Work with the Client Strategy Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.
Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
Communicate effectively and efficiently via phone, email and in-person meetings.
Collaboration with the stakeholders internally within U4B and within broader Uber teams.
What You’ll Need
At least 10 Years of experience with account management, customer relationship management, growth, key account management, customer success manager, customer strategy manager
Strong Farming skills
A history of client benefit which consisted of consistently exceeding KPIs, revenue targets, and company goals
Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
To be resolute and excited about a fast-paced team environment
Excellent use of insights and reliability around data-driven decision making
Ability to resolve problems, adapt, and grow quickly as we create the Client Success organization
Excellent organization, project management and time management skills, and ability to take initiative
About the Team
Uber for Business is a technology platform that helps Uber's B2B customers in making their employee's ground travel simpler. Enterprises and SMEs sign on with Uber for Business as it provides complete visibility and transparency to the organization on their business unit's expenses and trips. The safety tool kits and emergency features embedded into the platform helps organizations minimize risk of ground travel for their teams. The solution provides automated travel programs and real time dashboard.The employees advocate this as it removes the need for tedious reimbursements and helps the team become more productive in their day jobs.
Wir bei Uber akzeptieren nicht nur Vielfalt – wir begrüßen sie, unterstützen sie und wir bauen auf sie, damit unsere Mitarbeiter, unsere Produkte und Community davon profitieren. Uber ist stolz darauf, ein Arbeitgeber für alle zu sein. Wir bieten jedem eine Beschäftigungsmöglichkeit, unabhängig von Hautfarbe, Herkunft, Religion, Geschlecht, Abstammung, sexueller Orientierung, Alter, Staatsangehörigkeit oder Familienstand.