Community Operations

at Uber

Community Operations is the organization responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

Spotlight

David Getachew-Smith joined Uber to make a difference
Seeing Uber provide economic opportunity in his local Atlanta community, David joined in 2014 with a drive to be part of this new business and have a positive impact on his hometown.

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180 Days of Change
Read about support features we launched for drivers as part of Uber's 180 Days of Change initiative.

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Explore our Community Operations teams

Centers of Excellence

Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

Greenlight

Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.

Program Management

Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.