Sr User Experience Researcher, JUMP Bikes & Scooters
Design in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Sr User Experience Researcher - New Mobility, Hardware Development
We're seeking a seasoned UX Researcher to define and execute against a giant vision that builds upon what Uber has built to date. In this role, you will be part of a team that operates as a startup within Uber. We’re looking for a Researcher who can manage and partner with a dynamic cross-functional team to help design and develop future versions of UberJump's electric bike product and future vehicle types.
The UX Research team’s mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people’s everyday lives by creating transportation options and economic opportunities. If you’re a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we’d love to talk with you.
What You’ll Do
Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products spanning hardware, software, and electrical interfaces
Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
Collaborate closely with other researchers, industrial designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as bikes, scooters, and other new vehicle types
Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users
What You’ll Need
7 Minimum Years of Experience with product development research setting
About the Team
The NeMo team is focused on expanding Uber's services into electric bikes, scooters, and beyond. This role will work closely with the Jump bikes team and be based in Pier 70 of San Francisco. The Jump team was acquired by Uber in mid-2018. The team is composed of industrial designer, hardware, software, and electrical engineers.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.