At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
We’re hiring a Senior UX Research Manager to help create memorable experiences for our drivers, riders and enterprise partners, and level up products used by our city teams to keep Uber moving globally. You will help grow our talented research team within EMEA. Today, our researchers are based in Amsterdam from where they support 15+ European countries, and products used in over 400 cities in which Uber operates.
Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users
Coaches other team members in methods, interpersonal dynamics and innovation
Sets a high bar for quality in our team
Innovates on the practice and shares Uber's work internally and externally at public events and conferences in order to position us as a thought leader in the UX space
What You’ll Need
10 Minimum Years of Experience with UX Research, Quantitative Methods, Strategy, Negotiation, Hiring
About the Team
The Driver and Money Research team are fundamental to Uber's business model. Drivers provide our supply hours and the money earned through our network provide support to hundreds of thousands of drivers in the world. This role will help us grow the research function in EMEA, strategising around key initiatives the team should take on and have meaningful impact over in order to enhance our business in the region. Strong collaboration will be required with teams in SF to align on core goals and to build empathy for non- US regions and their unique concerns like privacy, regulatory ecosystem or gender.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.