Rides Business - Group Manager, Product Operations (Planning and Operations Excellence)
Product Operations, Product in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As the Product Operations Manager, you will be the Operations leader across all of the product teams that are building the services and tools that Uber and its partners use to deliver magical customer experiences, easily, reliably and scale.
You will help facilitate strategy with leaders from other functions (Product Management, Engineering, Design, Data Science). You will be responsible for growing and managing the team of Product Ops Specialists that are supporting all of these efforts.
What You’ll Do
Create deep connections with Customers around the world to ensure your team keeps the pulse on the most pressing needs of the business. The insights your team surfaced will help shape roadmaps across the company.
Be the voice of the Customer in cross-functional strategy discussions. You will align with the leaders from Product Management, Design, Engineering and Data Science
Facilitate 1v1s with Product Ops Specialists to set and check in on goals, help prioritize, and remove blockers in order to empower them to do their best work
Understand your team members’ career goals, and help them find opportunities to get there
Understand the strengths and improvement opportunities for everyone on your team. Guide them and get them the resources they need to develop
Encourage collaboration and standardization across Specialists with systems, templates and best practices
Instill the Product Ops culture, and help everyone connect to our larger mission
Beyond strategy discussions and people management, you will be responsible for catalyzing several large initiatives that are beyond the goals of any single product team.
What You’ll Need
Minimum 8 years excelling in a Product, Operations, or Strategy role at a consumer technology company
Minimum 2 years of experience managing teams
Ability to transition from big picture thinking/planning to implementation/speed
Ability to set and communicate an inspiring vision AND get things done
Exceptional communication skills - Executive level written, verbal, visual, and presentation communication. You should have experience communicating with multiple levels of an organization
Experience working with Product teams - You have successfully worked with Product Managers, engineers, and designers
Entrepreneurial - Experience playing an integral part at the foundation of teams and/or companies
Experience working on global initiatives
Bonus Points For
Internal and External strategy consulting experience
About the Team
As Uber continues expansion to hundreds of cities around the world, understanding the unique, local opportunities we’re facing in different markets, and aggressively improving technology that fuels growth is critically important. On Product Operations, our mission is to deeply integrate Product and Ops teams at every stage of product development by guiding priorities that result in smoother launches, and tighter feedback cycles.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.