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Field Operations Regional Lead - US West

Program Management, Product in San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

This role is in the Field Operations vertical of Global Scaled Services (GSS), and it is chartered with managing roll out and expansion of new and existing data collection capabilities. The role will start with effort in multiple cities in the western half of the United States.  

 

Primarily, this role will implement a new collection & labor deployment methodology.  The process will include participation in app development, work allocation and tracking, data management, dynamic staffing plans, integration with other Uber tech, and deployment in many cities.

What You’ll Do

  • Create plans & budget for in-region mobile collection that accounts for current needs of customers and that is flexible enough to meet needs of new GSS customers
  • In conjunction with the full Field Operations team, build out regional staffing and infrastructure to support mobile collection needs
  • Execute mobile collection activities on schedule, to the appropriate quality spec, while staying in budget
  • Establish, track, and manage to key program metrics
  • Travel as necessary within region to ensure smooth collection launch and operation

What You’ll Need

  • 3+ years of operations and/or project management experience
  • Demonstrated experience working remotely with distributed teams
  • Experience working with and holding vendor teams accountable for delivery
  • Experience building teams, especially teams that combine both full-time and vendor labor
  • Strong planning, analytic, and budgeting skills
  • Must excel in executing in highly stressful and ambiguous situations
  • Creative, solutions-driven mindset, with a get shit done attitude
  • Excellent organizational agility, meaning that the right candidate can navigate the Uber organization and find the right contacts with customers and other key teams
  • Must be an excellent communicator, both written and spoken, and must be capable of/comfortable with speaking in front of the team, customers, and large groups

Bonus Points If

  • Background in GIS, spatial analysis, SQL
  • Background in Android and/or iOS app development
  • Experience working as a business consultant
  • Multi-lingual - especially European or LatAm languages

About the Team

 

Global Scaled Solutions (GSS) is a new operations organization at Uber, and our mission is to "transform Uber's best ideas into agile, global solutions." Practically, that means we connect with partner teams across Uber and develop ways to help them move faster and scale their projects to meet Uber-wide needs. Current GSS partners include Maps, Places, Eats, Freight, and many more.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.