Rides Business - Product Operations Manager, Maps User Experience (Search, Routing & Navigation)
Product Operations, Product in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The fundamental goal of Product Operations is to ensure we create the right products and features to move our business forward. Product Operations Managers work in partnership with Product Managers, Engineers and Operations stakeholders to surface, prioritize, test, rollout and iterate on products.
In the Search, Routing & Navigation Experience team, you will be working on how we capture the complexity of the real world inside the Uber app experience - for example: how might we give our users effortless destination entry, a perfect pick-up experience, efficient routing across the urban environment, and arrival at the desired destination. Moreover, how do we do this across our entire trip portfolio and modalities?
What You'll Do
Lead a global community of strategic leaders to encourage meaningful impact to business operations
Define the operating structure and processes that allow us to keep mapping data fresh and up to date.
Maintain regular communications with key stakeholders across the company
Ensure functional stakeholders are aligned on key objectives for the feature / product
Advise product managers and engineers on the global feasibility of products throughout the product lifecycle
Develop an end-to-end product rollout plan, and project-manage implementation
Collaborate with key stakeholders (operations, legal, policy, support etc) to prepare features for launch
Track core business metrics related to the product
Identify key problem areas and/or geographies impacted by the product post-launch
Surface and advocate for key insights from the business to inform product improvement
What You'll Need
Minimum 3 years experience in operations, business consulting, finance or similar analytical role
Project leadership experience
Excellent communication, the ability to engage internal and external customers
Deep understanding of the Uber user experience
Ability to leverage data to inform and support critical decisions
Strategic alignment, able to bring key stakeholders across functions together
A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
Ability to foster collaboration and facilitate teamwork
Bonus Points for
SQL proficiency and deep analytical expertise
Prior experience working on global projects, or in an international setting
Experience building mapping and location based products
Experience building “data products”
Experience building products that leverage crowdsourcing
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.