At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Uber's Global Payments team is responsible for driving the strategic and operational execution of ensuring seamless payment to our global partners (drivers, suppliers, couriers, restaurants, etc.) as part of Uber's on-demand commerce platform. This function is critical to operationally enabling new markets (geographies and products) and growing the partner ecosystem and experience through enhanced payment solutions.
In this high impact role, the Americas Manager position will be responsible for leading a team of payments analysts who own the successful execution of daily partner payment operations at scale. Additionally, you will be expected to lead cross functional initiatives to streamline operations and launch new payment tools to reach partners in one of Uber's most dynamic and innovative regions. The successful candidate will play a pivotal role in evaluating various disbursement solutions as the Fintech sector evolves, through a range of performance based metrics used to evaluate the overall payments experience throughout the region.
What You’ll Do
Oversee partner payment operations across the region and set/own key regional KPIs
Build deep relationships across regional Ops teams to identify areas of improvement and gain insight into regional strategies; provide guidance on impact to payment operations
Drive optimization of existing and new partner payment processes through workflow automation, new payment rail integration and improved banking/Fintech solutions
Project manage and partner cross-functionally with internal stakeholders (Ops, BD, Product, Growth, Eng, Treasury, Accounting) to execute on operational and optimization strategies
Effectively manage escalations and drive process improvement changes across internal and external stakeholders (e.g., banks, payment vendors, etc.)
Track systemic issues and drive solutions to executive-level escalations
Coordinate with regional and central teams on cash management / banking needs to support regional operations
Develop processes and execute playbook around partner payment risk management
Ensure financial statement / reporting and payment regulation compliance
Build a world-class team of analysts and foster a collaborative, team focused growth environment for career development
What You'll Need
BS/BA in Finance or Business, preferred
5+ years of business operations experience and direct management experience in a high-growth environment
Exceptional critical thinking and problem solving abilities
Excellent, clear communications skills at all levels
Strong track record of success in a metrics driven environment
Financial and banking systems knowledge preferred
Proven track record of developing and retaining key talent throughout the organization
Meaningful desire to evolve and take initiative
Basic SQL knowledge a plus
About the Team
This is a highly dynamic role that ensures we reliably deliver payments to our partners at all times. Our team owns bank transitions, cost strategies, new payment initiatives, and partnering with product, engineering, treasury, finance and operations teams to ensure we deliver a world-class payments experience.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.