Community Operations, Global Community Operations in Chicago, IL
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
As a Content Coordinator, you'll work with team members across our organization to write and edit help articles, canned responses, and internal knowledge base articles. Content Coordinators work across lines of business and product teams. You may be a good fit if you enjoy writing clear and engaging content, are able to distill broad concepts into concrete steps, and enjoy project management/stakeholder management.
What You’ll Do
Write and edit support copy across multiple channels including: external help center, saved responses, and internal knowledge base
Effectively manage and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines
Be assigned to 1-2 line of businesses and/or project managers to develop subject matter knowledge; work closely with project managers to develop content for product launches, policy updates
Learn and master multiple knowledge base and content management tools
Assist with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines
Work cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines
Proactively identify opportunities to improve workflow and processes
Exceptional written and verbal communication skills
Detail oriented and excellent prioritization skills
Excellent interpersonal skills and ability to establish trust with partners
Organized, self-driven, and comfortable handling a high volume of content requests caseload
Optimistic leadership skills, an enthusiastic attitude, and passionate about making every support interaction as a chance to impact our riders and driver partners in a positive way
Bonus Points if
Familiarity with Confluence or other enterprise Content Management Systems (CMS)
Experience writing or editing copy, or developing support content
Experience creating flowcharts and process maps with tools, like LucidChart
About the Team
At Uber, we support millions of customer support interactions each year with the help of thousands of support agents around the globe. The NorthAm Community Operations team ensures that we are providing high-quality support at scale.
The Content Specialist Team is a team of content and process experts. The goal of the Content Specialist Team is to develop a wide range of agent-facing and customer-facing support content. You may be a good fit if you have a passion for striking the right tone in your copy and distilling complex ideas into elegant flow charts.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.