Program Leader, Global Field Operations

About the Role

We are looking for a strategic and transformational Program Leader to shape the future of Fleet Support within Mobility. This is a unique opportunity to lead a critical support function while helping redefine how customer experience, operational excellence, and global partnership come together at scale.

As part of an evolving global operating model, this role goes beyond traditional operations leadership. You will play a key role in influencing the future direction of Fleet Support globally — driving transformation initiatives, elevating support strategy, and partnering cross-functionally to deliver exceptional experiences for fleet partners and drivers.

This role requires a leader who thrives in ambiguity, brings strong customer experience and program management expertise, and is highly effective at influencing senior stakeholders across regions and functions. You will operate as both a strategic thought partner and execution leader, balancing long-term vision with operational rigor to drive measurable business outcomes.

Success in this role will depend on your ability to:

• Shape and execute scalable support strategies aligned with global business priorities
• Lead complex, cross-functional transformation initiatives
• Influence stakeholders across global operations, product, policy, and regional teams
• Leverage customer insights and operational data to improve experiences and business performance
• Raise the bar on operational excellence, accountability, and innovation across the organization

This is an ideal opportunity for a leader who brings a fresh perspective, strong transformation experience, and a passion for building world-class customer support organizations.

What You’ll Do

Lead Strategic Transformation

Drive the evolution of Fleet Support by designing and implementing scalable operational strategies that improve customer experience, efficiency, and global alignment.

Shape the Future of Customer Experience

Partner with global stakeholders to identify opportunities across the end-to-end fleet and drier journey, translating customer insights into strategic improvements and impactful programs.

Drive Cross-Functional Program Execution

Lead large-scale, high-impact initiatives across operations, product, policy, and regional teams — ensuring alignment, execution excellence, and measurable outcomes.

Influence Through Stakeholder Leadership

Build strong partnerships with senior leaders and cross-functional teams globally, influencing priorities and driving alignment in a highly matrixed environment.

Elevate Operational Excellence

Own key operational and customer experience metrics, using data-driven insights to identify trends, solve complex problems, and continuously improve performance.

Build High-Performing Teams

Lead and develop high-performing teams across multiple markets and geographies, fostering a culture grounded in accountability, collaboration, innovation, and continuous improvement. Drive alignment and engagement in a distributed environment, ensuring consistent execution, strong communication, and shared ownership of outcomes across locations and time zones.

What You’ll Need

• Strong program and project management capabilities, with demonstrated success driving cross-functional initiatives from strategy through execution
• Proven experience leading distributed, geographically diverse teams and delivering results across multiple markets.
• Strong remote leadership, stakeholder management, and influencing skills, with the ability to align teams and partners across functions, cultures, and time zones.
• Strong customer experience (CX) mindset with the ability to translate insights into scalable operational improvements
• Exceptional strategic thinking and structured problem-solving skills, supported by strong analytical capabilities
• Ability to navigate ambiguity, prioritize effectively, and drive results independently in rapidly evolving environments
• Excellent written and verbal communication skills, including executive-level presentation and storytelling capabilities
• Passion for operational excellence, continuous improvement, and raising organizational standards

Basic Qualifications

• 8 to 12 years of experience in operations, customer experience, strategy, consulting, or program management roles
• Experience in technology, marketplace, mobility, or high-growth organizations
• Strong analytical background with experience leveraging data to drive business decisions and operational improvements

Preferred Qualifications

• Exposure to global, cross-cultural, and matrixed operating environments
• Experience leading transformation, change management, or service delivery optimization initiatives
• Demonstrated ability to influence across all levels of the organization in fast-paced and evolving environments

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.