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Handle Uber Eats orders safely

These guidelines help make every order a great one. They also help build trust among delivery partners, Uber Eats users and your favorite neighborhood restaurants and other establishments.

Restaurants and other establishments are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—and industry best practices and Uber policies. Restaurants and other establishments must maintain valid applicable licenses and/or permits.

Restaurants and other establishments may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, restaurants or other establishments may notify a delivery partner to keep halal and non-halal food separate. Delivery partners should always follow such guidelines from restaurants and other establishments.

If an Uber Eats user has problems with their order, we recommend they contact the delivery partner that has agreed to deliver the order. We recommend that Uber Eats users provide clear references for delivery and remember that delivery partners are not familiar with an Uber Eats user’s address and that some recommendations may be key to timely food delivery. Remember that providing tips is voluntary; however, this does not imply demanding something additional to the delivery service, but instead will be highly appreciated by the delivery partner.

Only Uber Eats users who are the legal age to buy alcohol (18) and are not intoxicated can order or receive alcohol deliveries where available. Delivery partners are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID, refusing delivery if an Uber Eats user is underage or appears intoxicated and returning alcohol that is undeliverable to the restaurant or other establishment.

Restaurants and other establishments should provide a safe area for order pickups that make delivery partners feel welcome.