Handle Uber Eats orders safely
These guidelines help make every order a great one. They also help build trust among delivery partners, Uber Eats users and your favorite neighborhood restaurants and other establishments.
Proper handling of orders
Restaurants and other establishments are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—and industry best practices and Uber policies. Restaurants and other establishments must maintain valid applicable licenses and/or permits.
- Tips for restaurants and other establishments
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
To help ensure that food reaches Uber Eats users safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances or other dietary restrictions.
Proper delivery of orders
Restaurants and other establishments may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, restaurants or other establishments may notify a delivery partner to keep halal and non-halal food separate. Delivery partners should always follow such guidelines from restaurants and other establishments.
- Tips for delivery partners
An insulated bag can make for a better Uber Eats user experience. Be sure to check the specific bag requirements in your delivery city. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Delivery partners should deliver orders safely and in accordance with relevant safety standards and any delivery guidelines, notes or requests provided by restaurants and other establishments and/or Uber Eats users. For example, an Uber Eats user may request delivery outside a building, or a restaurant or other establishment may request that delivery partners remove their backpacks in confined spaces. As another example, don’t tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for Uber Eats users.
Upon entering a restaurant or other establishment, we suggest that you remove helmets, balaclavas or any other item that may bother diners and/or staff of the restaurant, establishment or shopping plaza. We suggest that you introduce yourself to the staff of a restaurant or other establishment and tell them the order you have come to pick up. It is very useful to bring an official document with you, in order to identify yourself, if necessary. We also suggest that you wait for the order in a space where it does not interfere with the operation of the restaurant or other establishment.
Proper receipt of orders
If an Uber Eats user has problems with their order, we recommend they contact the delivery partner that has agreed to deliver the order. We recommend that Uber Eats users provide clear references for delivery and remember that delivery partners are not familiar with an Uber Eats user’s address and that some recommendations may be key to timely food delivery. Remember that providing tips is voluntary; however, this does not imply demanding something additional to the delivery service, but instead will be highly appreciated by the delivery partner.
Only Uber Eats users who are the legal age to buy alcohol (18) and are not intoxicated can order or receive alcohol deliveries where available. Delivery partners are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID, refusing delivery if an Uber Eats user is underage or appears intoxicated and returning alcohol that is undeliverable to the restaurant or other establishment.
Provide a safe space for pickups
Restaurants and other establishments should provide a safe area for order pickups that make delivery partners feel welcome.