Updates to surge help make it a less frustrating and more reliable, consistent earning opportunity for drivers.
Below is an overview of answers to common questions from roundtables with drivers in cities across the US.
- What’s changing about surge?
- How do I earn with the new surge?
- How will this change affect my earnings?
- How does surge work on longer trips?
- Sometimes I don’t get surge on my next trip. Why is that?
- How does surge work for UberPool trips?
- Where can I see my surge earnings from UberPool trips?
- How does surge work at the airport?
- How do I give feedback about the new surge experience?
Back to basics: What is surge?
There are times when so many people are requesting rides that there aren’t enough cars on the road to help them all. Bad weather, rush hour, and special events, for instance, may cause unusually large numbers of people to want to ride with Uber, all at the same time.
To make it worth your while to drive to these busy areas, dollar amounts are added on top of your fares for trips taken from there. These dollar amounts are shown on the map screen.
The dollar amounts will increase in zones where there is a higher discrepancy between demand for rides and drivers in the zone. This is shown through the colors on the map and the dollar amounts.
You will see higher dollar amounts in the middle (or red zone) of the surge zones. These represent a higher volume of riders requesting. Dollar amounts are lower in surrounding zones where there are fewer riders requesting.
As we work to improve the marketplace, we may test functionality and pricing in ways not described on this site.