Products

uberPOOL FAQ

March 30, 2016 / Washington
Share to FacebookThis link opens in a new windowShare to TwitterThis link opens in a new windowShare to Google+This link opens in a new windowEmail

Have questions about uberPOOL? We’ve got answers. 

HOW DO I REQUEST uberPOOL?

Requesting uberPOOL in Seattle When requesting uberPOOL, select the uberX option in your app. Enter in your pickup and dropoff destinations and we’ll provide you with the cost of your ride on uberPOOL and uberX. Looking to share your ride? Select the lower fare on the left and you’ll be connected with a traveler headed in the same direction.

WHERE IS UBERPOOL AVAILABLE?

Check out the map to see where you can request uberPOOL in Seattle. Your destination must also be in the dropoff zone. Not in the service area? Request uberX and enjoy your ride!  uberPOOL zone in Seattle HOW IS UBERPOOL DIFFERENT? uberPOOL works like other Uber options, with a few differences that help make it a more affordable option:

  • You need to enter your destination when you request your trip, that way we can match you with someone going along a similar route.
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request.
  • To be courteous to all riders, your driver will only wait 2 minutes at each pickup location.

 

DOES SURGE PRICING APPLY TO UBERPOOL?

Surge pricing applies to uberPOOL trips. Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay.

WHAT IF I DON’T MATCH WITH ANOTHER RIDER?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

CAN I BRING OTHER PEOPLE?

Feel free to bring a friend. Each uberPOOL request may have a maximum of 2 riders per pickup.

HOW IS MY CO-RIDER CHOSEN?

Co-riders are matched according to similar pickup locations and destinations. As always, we aim to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.

WHAT TYPE OF CAR WILL I GET?

You’ll share one of the vehicles that’s otherwise available on uberX.

HOW LONG WILL IT TAKE? WILL I GO OUT OF MY WAY?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

HOW LONG WILL THE DRIVER WAIT?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.

I WAS PICKED UP FIRST—WHY WAS I DROPPED OFF SECOND?

We map the route to be the most efficient possible. So sometimes you’ll be picked up first and dropped off second, but your total trip time will be minimized.

CAN I BRING LUGGAGE?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.

WHAT HAPPENS IF I CANCEL?

Cancellations impact both your co-rider and your driver, so please try to avoid them. If you must cancel more than 2 minutes after requesting, you’ll be charged a fee.

CAN I CHANGE MY DESTINATION OR PICKUP LOCATION?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.

HOW DO I REPORT ISSUES?

Drop us a note