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Teens stay on the go, parents stay in the know

March 23, 2017 / Seattle

Thanks to the families who used our teen pilot over the last several months. As we consider how to best meet the needs of families, teen accounts will be closed on August 15. We apologise for any inconvenience this causes. Riders under 18 are still welcome to ride with Uber when accompanied by an adult.

Like many families, a typical day for the Loomers involves a lot of juggling. Charlotte Loomer and her husband are working parents with 3 teenage boys. It’s easy to feel like there’s never enough time in the day when each son has his own mix of after-school jobs and activities. Constantly rushing from place to place to keep the family moving can be a daunting experience for any parent. We all wish we could be in multiple places at once. But until then, Uber can help families with the logistics. We’re piloting a new program that gives teens (ages 13 to 17) a way to conveniently and independently move around with Uber, saving parents time and helping them manage their family’s busy schedule. Starting today, parents in Seattle can invite their teens to join a Family Profile, and create an Uber account designed specifically for teens. Once a teen accepts the invitation and creates an account, they’ll get rides from experienced drivers who have received consistently high ratings from our community of riders. A receipt is sent to the parent with full trip details after every ride. We also built additional features for teens with safety in mind:

  • Teens can’t use Uber without explicit permission from a parent. Teen accounts are only available as part of a Family Profile and require both the parent and the teen to opt-in.
  • Parents receive regular notifications throughout every trip their teen takes. Starting when a trip is requested, additional notifications are sent to parents when the destination or ETA changes, when their teen arrives, and if the teen is dropped off more than 1000 meters away from their expected destination. Parents can also follow their teen’s trip in real time on the map inside their Uber app.
  • With the guidance of child safety experts, we’re also giving parents peace of mind with an easy way to confirm the whereabouts of their teens for up to 20 minutes after the ride ends. This information is only available to parents and is only visible from within the Uber app. Uber does not collect this information and it can’t be obtained through Uber support teams.

The lack of safe transportation to and from after-school programs is one of the top reasons more parents don’t enroll their teens. It’s a sentiment shared by Monique Courcy, Executive Director at TeenTix: “Imagine a TeenTixer from the South End who wants to go a museum downtown, or the ballet on their own. Walking twelve blocks and taking a bus there and back late at night might not be a parent-approved option. With Uber’s new Teen Accounts combined with the TeenTix Uber discount code, a teen can grab a ride to the event, take in some art with their TeenTix Pass, and return home before curfew. We are talking about affordable art and affordable transportation – rolled into one. This is how our community can come together to begin to foster repeat teen arts-goers.” https://www.youtube.com/watch?v=r3RqG5kqmS4&feature=youtu.be Learn more and get your teen riding in Seattle at uber.com/teen.