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Connecting Sister Cities with UberPASSPORT

March 16, 2016 / San Diego

The UberPASSPORT pilot product was discontinued on September 1, 2016. For trips to or from Mexico, take an Uber to the border, cross, and request on the other side. 

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Uber is committed to bringing innovation and seamless travel to riders around the globe in 68 countries and 397 cities. Today, we’re excited to go global in a whole new way with UberPASSPORT. Riders can now use the Uber platform to arrange one seamless trip from San Diego to Tijuana. Whether it’s a business trip or a beach getaway, Uber can help make your journey into Mexico safe and hassle-free.

While there are many places we could have launched this product, we recognize the importance of the largest border crossing in the world and the unique relationship between San Diego and Tijuana – sister cities whose family, culture and economies are closely linked. UberPASSPORT is a new way to foster cross-border business opportunities by facilitating accessible and reliable transportation from San Diego to Tijuana with the convenience that San Diegans have come to expect from the Uber app.

And to kick off this new service, Uber’s own Ryan Graves, Head of Global Operations and a San Diego native, joined San Diego Mayor Kevin Faulconer to launch UberPASSPORT and take the very first PASSPORT trip down to Tijuana.

Connecting and celebrating great cities, like San Diego and Tijuana, is right in Uber’s wheelhouse. Their rich cultures and vibrant economies are seamlessly connected, and we hope that by making the cross-border trip just as seamless, we can unlock even more travel opportunities and make the experience better for our riders.” Ryan Graves, UberPASSPORT rider zero.

The interconnectedness of our cities is a direct result of the great community and leadership that we have in San Diego and in this region. We were thrilled to be standing with Mayor Faulconer, who knows that supporting cross-border economic activity expands opportunity for everyone.

“San Diego is a world-class city of creative minds and innovative people. We’re constantly finding solutions to global issues and breaking barriers to opportunities for residents. Uber’s new program, UberPASSPORT, highlights the best of what San Diego has to offer by using one the world’s most innovative apps to bridge countries, businesses and families in a way that has never been done before,” Mayor Kevin L. Faulconer said.

“In our increasingly interconnected binational region, travel between San Diego and Tijuana is a daily occurrence for more than 300,000 individuals,” said Paola Avila, Vice President of International Business Affairs for the San Diego Regional Chamber of Commerce. “Whether for business or leisure, Uber’s new service provides a simple and reliable travel option that will open more economic opportunities for our region.”  

“While we know that there are many places all over the world Uber could have launched this product, the California League of United Latin American Citizens (LULAC) commends Uber for choosing the San Diego-Tijuana border crossing.  With over 53 million Latinos in the United States and 40% of them in California, our fortunes and futures with Latin America are truly tied to one another,” said Dave Rodriguez, California State Director LULAC.

Uber’s commitment to the safety of riders and drivers extends throughout the Cali-Baja communities we are proud to be a part of.  With UberPASSPORT, a safe and reliable ride from the U.S. to Tijuana is just a few taps away.


      • Open your Uber app and select the PASSPORT option within the vehicle menu
      • Request a ride and remember to bring all of the required documentation
      • Hop in your UberPASSPORT and cross into Mexico in one seamless trip*
    *UberPASSPORT is a one-way experience. Refer to the instructions below on how to travel from Mexico to the US.


UberPASSPORT is a one-way journey from San Diego to Tijuana. The return trip from Tijuana to San Diego is not included. Please see instructions below on how to utilize Uber to arrange travel from Mexico to the U.S.


In order to return to the U.S., you must bring all of the required documentation for International travel. DON’T FORGET!

Uber operates locally in Tijuana. Riders can request UberENGLISH to be paired up with an English speaking driver within Tijuana. To travel back to the U.S., riders should request an Uber to the international border. From there, travelers can use the pedestrian lane to cross back into the U.S.

Simply follow these four steps:

  1. Open the Uber app and request a ride from your current location in Tijuana
  2. Enter ‘TJ Border Pickup’ as the drop-off destination in the app for the San Ysidro International Border Crossing
  3. Cross into the U.S. using the pedestrian lane
  4. Once you’ve arrived on the U.S. side, request an Uber in San Diego to travel to your final destination

Pro Tip: Try to connect to WiFi or reach out to your service provider to avoid data fees.

Don’t see UberPASSPORT in your Uber app? OPT IN here for access.



When traveling to Mexico, it’s important to understand what you can and can’t bring. The more that riders know ahead of time, the easier and quicker the cross-border experience becomes.


Alcohol, illicit drugs, drug paraphernalia, firearms, fireworks, fish and wildlife, prepared food products, meat, fruits and vegetables, gold, plants. For a complete list of prohibited or restricted items visit this page.


There are certain restrictions on the value of purchased goods that passengers are allowed to bring into Mexico. For details, please see Customs Declaration.


All UberPASSPORT trips are provided by commercially licensed and insured partners and drivers. These transportation providers are covered by commercial insurance policies, in accordance with local and state requirements.

Additionally, Uber maintains commercial automobile insurance that covers your trip in Mexico. This coverage is provided by a Mexican insurer rated “A” by A.M. Best, a globally recognized credit rating agency of insurance companies. This coverage includes:


For updates and announcements on all things UberPASSPORT, follow us @uber_SD and @uber_tijuana.

**Please make sure to carry all necessary documentation. It is the responsibility of riders and drivers to acquire necessary permits.