Driver Announcements

Coachella and Stagecoach 2019

April 2, 2019 / California

Festival season in Indio

Festival season is almost here, which means thousands of music fans will flock to Indio to see their favorite artists at Coachella and Stagecoach. They’ll be looking to Uber to request rides to and from the events, and historically these weekends have been the biggest weekends of the year in Indio in terms of trip requests.

As the official ride of Coachella and Stagecoach, we’re giving you info that can help you have a successful few weekends on the road in Indio.

The events

  • Coachella
  • Stagecoach

Picking up and dropping off

We’ve worked with Coachella and the Indio Police Department to create a dedicated Uber pickup/dropoff zone to help make getting riders to and from the festival as seamless as possible.

As the official ride of Coachella, this year, drivers will have access to an even larger Uber Zone than in years past. That means more drivers will be able to access the lot, in an effort to minimize street congestion.

The Uber Zone is located just outside the festival gates at the corner of 49th Ave and Monroe St in Indio. You can enter the Uber Zone by taking southbound Jackson St to westbound 50th St to northbound Monroe St, then taking a left into the Zone right before 49th St. As you bring riders to and from the festival, you can see signs that will point you in the right direction.

Most riders tend to look for rides from the festival once it wraps up each night between 10:30pm and 2:30am. The Uber Zone will open nightly at 8:30pm. You can wait for Coachella requests in the Uber zone during those hours.

Once in the Uber Zone, drivers will be entered into a queue and directed into designated lanes based on vehicle type. You can then follow these steps to get matched with a rider:

  1. Continue pulling forward in your designated lane and moving ahead in the queue until parking staff directs a rider to your vehicle
  2. Your rider will then provide you with a unique, 6-digit pin code, which you can enter into your Driver app by tapping “Enter code” in the top-left corner
  3. After entering the code, start your trip
  4. Exit the lot by making a right onto Monroe St. Proceed southbound half a mile
  5. Turn left onto Avenue 50 and continue onto your rider’s destination.

While in the Zone, law enforcement recommends that you remain in your vehicle and follow the directions of parking staff to ensure safety and efficiency. Unoccupied vehicles are subject to tow by law enforcement.

We encourage you to use the Uber Zone for both pickups and dropoffs. Dropping off riders outside of the Uber Zone may result in the receipt of a citation from law enforcement. Please remember that Uber cannot pay for any citations that drivers may incur.

Free WiFi is available in the Uber Zone for a smoother pickup and dropoff experience. In the event that your cell service is weaker than usual, you can go into your phone’s settings and join the Uber Partner Wifi netform to improve your connectivity.

When navigating to the Zone, we recommend using the Uber Driver App navigation for the most up-to-date road closure and routing information.

Special promotions

Coachella and Stagecoach are some of the largest earning opportunities of the year in Southern California. Because we realize your time is valuable, we’ll be offering special promotions each weekend to help you make the most of your time on the road.

We’ve listened to driver feedback from events like Coachella, and this year we will offer promotions that help drivers earn higher incentives for trips from the Uber zone. Only pickups and dropoffs within the Uber Zone will be eligible for promotions.

You can check in your Uber Driver App a few days before each event to get details on each promotion. Plus, keep an eye on your email inbox for promotions info.

In-person support

We’ll have a special pop-up Greenlight Hub located at 46-200 Harrison Pl, Coachella, CA 92236 where drivers can take a break from all the action. You can stop by from 11am to 6pm to get any questions answered or account support from an Expert, or just pop in for some complimentary refreshments.

Location: 46-200 Harrison Pl, Coachella, CA 92236

Dates/hours of operation: 4/13, 4/20, 4/27  11am-6pm

Plus, each Saturday (April 13, April 20, and April 27), the pop-up Greenlight Hub will offer a free buffet lunch from 11:30am – 1:30pm, while supplies last. Feel free to drop in to enjoy this free meal before you get on the road for the evening.

Parking is free and available to the right-hand side of the Spotlight29 entrance.

Safety on the road

While on the road in Indio, you can keep these tips in mind.

  • Share Trip. Friends and family can follow your route and will know as soon as you arrive.
  • Confirm your rider’s name to ensure the right person who requested is in your vehicle. Once you enter your rider’s PIN code into your Driver app and confirm the destination, you can start driving.
  • 2-way ratings: Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

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