Supporting you when you need time off for a COVID-19 health reason
Thank you for the work you are doing to keep your community moving during this difficult time.
In these uncertain times, we are taking steps to provide you with the resources that we hope will help you continue to work safely if you choose, to find new earnings opportunities when trips are slow or access government financial aid if you need it and to take the time you need to if you’re unable to work because of COVID-19 health concerns.
If you need time off for COVID-19 health reasons
We are introducing another COVID-19 related financial assistance program for those California drivers who have driven at least 360 hours en route or on-trip between March 4th, 2019 and March 2nd, 2020 and at least 20 hours per week en route or on-trip during any 8 non-consecutive weeks between November 4th, 2019 and March 2nd, 2020.
Drivers who meet this criteria will be sent a separate email notifying them that they are eligible for $360 if they self-certify (no medical documentation required)*:
- Have tested positive for having an active case of COVID-19,
- Are experiencing symptoms of COVID-19,
- Need to self-quarantine because they believe they may have been exposed to COVID-19 or live with someone who may be sick with COVID-19 or may have been exposed to COVID-19, or
- Have a pre-existing health condition that puts them at higher risk of suffering from COVID-19 complications (including being age 60 or over).
If you believe you are eligible based on the criteria above, but you did not receive a further email about this program on April 30, 2020 in your Driver Inbox and you believe you are an eligible driver, please contact Support here. Support will respond within 3-5 business days.
Whether or not you are eligible for this program, you may be eligible for up to 14 days of financial assistance from Uber if you have completed a trip in the last 30 days and are sick with COVID-19 or have been individually ordered to self-quarantine because you are suspected to have COVID-19 or you have a preexisting health condition that puts you at higher risk of serious illness due to COVID-19. You can find more information about this assistance, including how to submit a claim, here.
If you’re unable to work
We’re also developing resources to help make it easier for you to request financial assistance now available from many governments. Last week, we posted this information about accessing unemployment assistance here in California.
If you need healthcare coverage
We’ve partnered with Stride to make it easy for you to find affordable health insurance. With enrollment in California re-opened due to COVID-19, if you enroll by April 30th, you’ll have coverage that starts May 1, 2020. You can review healthcare coverage options on the Stride site here.
If you’re looking for other earning opportunities
With fewer people moving around, many of you are earning less than usual. In response, we launched a new Work Hub in the Driver app, which can help you find more work opportunities—whether with other Uber services like Uber Eats or even at another company.
*Please note: Drivers who receive the assistance because they are at higher risk of suffering from COVID-19 complications because of a pre-existing health condition and/or their age, will be waitlisted for 3 days. If the driver receives the assistance based upon their certification that they are experiencing symptoms of COVID-19 or because they or someone they live with has had possible COVID-19 exposure, and, after 3 days, they are not sick, they can be removed from being waitlisted by contacting Uber to certify that they do not have COVID-19, and that they have not experienced any of the following symptoms in the last 72 hours: (1) fever; (2) cough; (3) shortness of breath or difficult breathing, or such other symptoms as may be identified by the U.S. Centers for Disease Control and Prevention (CDC). If they receive the assistance because they tested positive for having an active case of COVID-19, they will be waitlisted in accordance with guidelines from the CDC. These provisions may change with changing guidance from the CD