遵守法律
This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.
Seat belts and car seats
Every rider, driver and delivery partner using a vehicle must always buckle up. Driver-partners must decline a ride if there are not enough seat belts for every passenger in their car.
Driver-partners and riders should comply with applicable laws when travelling with infants and children. When riding with children, it’s the rider’s responsibility to provide and fit a suitable car seat. Children age 12 and under should travel in the back seat.
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- 针对乘客的建议
When riding with small children, it’s your responsibility to provide a car seat. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so driver-partners can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.
- Tips for driver-partners
When picking up riders travelling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or cancelling trips on this basis will not impact your driver rating.
遵守所有法律
You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.
- 针对合作车主和派送员的建议
为了始终能够顺畅地访问优步应用，合作车主和派送员须及时更新所有相关执照和许可证。例如，法律规定，所有合作车主和开车送餐的派送员都应拥有有效的驾照、保险和车辆登记证明。针对共享出行服务，这包括满足您所在区域所有关于共享出行或出租车司机法规的要求。
我们会审查乘客和顾客提交的相关报告，以了解行程或派送途中发生的碰撞或交通事故。当地的停车规定可能会限定您领取订单餐点、送餐或等候乘客上车时的停车地点。例如，将车辆停放在自行车道上或阻挡无障碍坡道，可能会违反法律。
- Tips for riders and Uber Eats users
For everyone’s safety, let your driver handle the driving. Don’t touch the steering wheel, for example, and don’t tamper with the gear stick or other controls that are used to operate a vehicle. Don't ask a driver or delivery partner to speed or to make illegal stops, drop-offs or manoeuvres.
- 针对自行车和滑板车使用者的建议
When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to give way to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction come to a complete stop at red lights and stop signs. You should also park responsibly, avoiding no parking zones and accessibility ramps.
服务类动物
Australian and New Zealand laws require that driver-partners must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal may permanently result in losing access to the Uber apps, even if a driver-partner has allergies, religious objections or a fear of animals.
You may clarify with a rider whether it's a service animal, and how the animal is trained to assist.
- Tips for driver-partners
By law, you can’t refuse a trip because a rider is travelling with a service animal. If you violate the law by refusing to transport a rider travelling with a service animal, you may permanently lose access to the Uber apps.
- 针对乘客的建议
Your driver can’t refuse to transport you because you’re riding with a service animal. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re travelling with a pet. Driver-partners are free to choose whether to transport pets that aren’t service animals.
毒品和酒类
Drug use and open containers of alcohol are never allowed while using the Uber apps.
- 针对乘客的建议
Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver-partner to end the trip immediately. Then exit the car and call 000/111. Once you have left the vehicle, please also report your experience to Uber.
- 针对合作车主和派送员的建议
By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
- 针对自行车和滑板车使用者的建议
Never ride while under the influence of alcohol, drugs or any other substance that impairs your ability to safely operate a bike or scooter.
Weapons
Riders and their guests, as well as driver and delivery partners, are prohibited from carrying weapons while using the Uber apps, to the extent permitted by applicable law.
欺诈行为
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.
Provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.
在街边打车或其他不可接受的活动
为了更好地保障每次行程的安全，优步禁止在应用外的接载活动。法律禁止在使用优步应用期间的街边打车行为，因此不可要求乘客在优步系统之外支付车费。乘客和顾客不应使用现金支付行程或派送费用。
不可从事损害优步公司或品牌的行为，如未经允许使用优步商标或知识财产。
- Tips for driver and delivery partners
Driver and delivery partners should not use unauthorised or third-party items – such as lights, placards, signs or similar items bearing Uber’s name or trademark – as it may confuse riders or Uber Eats users.