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Sunshine Coast (MCY) Airport

Information for drivers
Riders may request Uber to or from the Sunshine Coast Airport. Learn how to receive these trip requests and cash in on the action.

Pickups at Sunshine Coast Airport

1. Enter the virtual queue at the waiting area

To receive requests at Sunshine Coast Airport, head to the designated waiting area off of Electra Lane and place yourself in the airport virtual queue. The designated waiting area is the only location where driver-partners can receive trip requests.

Once you are inside the waiting area, your Uber App will show a number range at the top of your screen indicating your position in the virtual queue.

2. Accept a trip request and head to the pickup zone

Once you are at the front of the queue, you will receive the next available trip request. In order to meet your rider, follow the navigation to the public pick-up and drop off area in front of the Arrivals Terminal.

3. Locate your rider and exit the airport

Once your rider is in your car, you can begin the trip just as you normally would, following the signs and navigation to exit the airport.

Additional Information

常见问题

Do I lose my place in queue if my rider cancels?

You do not lose your place in the queue if your rider cancels. You will lose your place in the queue if you do any of the following:

  • Reject a trip request
  • End or cancel a trip
  • Go offline
  • Exit the designated waiting area
How do I know where I am in the queue?

After arriving in the waiting area, your position in the queue will appear (shown in your driver app as a numerical range). It’s important to remember that your position in the queue won’t always mean the same wait time. For example, position 15 can sometimes wait 30 minutes and other times only 5 minutes.

Is there a limit to how many driver-partners can be in the queue at the same time?

Yes, because of the size of the designated waiting area at Sunshine Coast Airport, the virtual queue will have a limited number of spaces. If you are at the airport and cannot see your queue position, we encourage you to consider driving in other parts of the city where there may be more earning opportunities.

Is it possible for me to lose my access to receive airport requests?

Yes, driver-partners are expected to follow Sunshine Coast Airport’s terms and conditions. Driver-partners who fail to comply with the rules of the airport may be reported by airport staff and may lose access to the airport queue.

Please be reminded that driver-partners are not permitted to leave their vehicles unattended (unless loading luggage) or linger in the pick-up zone.

Are there bathroom facilities available?

Yes, Uber driver-partners can use the bathroom facilities in the Arrivals terminal, which is a 5-minute walk from the designated waiting area.

Is there a fee for drivers at the Airport?

No, there is no fee charged to driver-partners picking up or dropping off at Sunshine Coast Airport.

If I’ve just dropped a rider off at the airport, how long will I need to wait for a new trip request?

If there’s a rider requesting nearby when you drop off someone at Sunshine Coast Airport, you may receive a Rematch trip. This means you may receive a new request quickly, instead of having to wait in the virtual queue.

If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.

How long will I need to wait for a new trip request if I’ve just dropped a rider off at the airport?

You may receive a new trip request quickly, if there’s a rider request nearby when you drop someone off at Sunny Coast airport. This means you may not have to wait in the virtual queue.

If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.

Please note: Waiting for a Rematch trip at the drop-off or pick-up area is not permitted. Please comply with all airport rules during airport trips.

Is there a designated drop off zone?

Yes, driver-partners can drop off riders at the General Public drop off zone.

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