ADL regulations for Uber driver-partners
In order to access the designated Rideshare Area at the Adelaide Airport, the Airport requires driver-partners to have an Access Card.
After Adelaide Airport has notified Uber that your Access Card is active and has the required minimum balance, Uber will notify you that you can receive Airport trip requests.
See the "Airport Fees and Charges" section below for more information about fees and charges associated with the Access Card.
Note: If you are a Taxi driver, are able to use your Airport Access card to gain entry into the Rideshare pickup area. You will need to contact the Airport to activate this feature on your card. Either call Adelaide Airport on 08 8308 9211 or email email@example.com
To receive trip requests from Adelaide Airport, driver-partners must wait in the Ground Transport Remote Hub on Sir Hubert Wilkins Rd (designated holding area).
Step 1: Join the queue
Once you enter the Ground Transport Remote Hub, you will be placed into a virtual queue. The Uber Driver app will show your place in the queue, within a range of 10 cars. When you reach the front of the queue, you’ll receive the next trip request.
NOTE: The Ground Transport Remote Hub is the only place at the Adelaide Airport where you can receive a trip request.
Step 2: Accept a trip request
Once you receive a trip request, the Uber Driver app will navigate you to the designated Rideshare Pickup Area near the terminal. Driver-partners can also follow the signs to the Rideshare Pickup Area at Adelaide Airport.
To enter the Rideshare Pickup Area, you’ll need to swipe your Access Card and open the boom gate. The Rideshare Pickup Area is the only area at Adelaide Airport where driver-partners can pick up riders.
Step 3: Pick up your rider
Once you’ve located your rider at the Rideshare Pickup Area, simply begin the trip as normal.
Adelaide Airport has signage directing riders to the Rideshare Pickup Area. If you think your rider can’t find you, remember you can call or message them directly via the Uber Driver app.
Some riders have told us they appreciate it whenever you're able to help load their luggage into the car. It’s part of the 5-star service that keeps riders coming back to Uber.
Airport Fees and Charges
Access Card fees
As a driver-partner using the Uber Driver app, you’ll need to pay a $25 non-refundable fee to the Airport for an Access Card. Access cards will be processed and ready for collection within 10 business days of all correct information being received by the airport.
A monthly admin fee of $1.50 will be debited to the card by the Airport on the first day of each calendar month.
Paying and reimbursing the airport fee
The Airport will debit a $3.00 airport fee on the card for each entry to the Rideshare Pickup Area.
For Uber trips, this amount will be charged to riders and paid to you through your regular payment cycle. This will be reflected in the ‘Surcharges & Tolls’ heading in your payment statement.
Maintaining an active Access Card
To complete pickups from the designated Rideshare Pickup Area, the Airport requires driver-partners to maintain a minimum card balance of $15 at all times.
Replacing lost Access Cards
If you lose your card, please call Adelaide Airport on (08) 8308 9211. Replacement of lost or damaged cards will incur a non-refundable fee from the Airport. Access Cards that have not been used for a period of 90 days or more will be blocked. Unblocking a card incurs an administration fee, which will be debited from the card by the Airport.
For more details please call Adelaide Airport on 08 8308 9211 or email firstname.lastname@example.org.
How does short trip protection work?
Now if you get a short-distance trip* from ADL, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
What if my rider cancels when I am on my way to pick them up?
If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.
How long will I need to wait for a new trip request if I’ve just dropped a rider off at the airport?
You may receive a new trip request quickly, if there’s a rider request nearby when you drop someone off at Adelaide Airport. This means you may not have to wait in the virtual queue.
If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.
Please note: Waiting for a Rematch trip at the drop-off or pick-up area is not permitted. Please comply with all airport rules during airport trips.