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The Uber Eats guide to trip requests and smarter earning in Australia

At Uber Eats, we’ve worked to create a consistent and fair earnings structure for Delivery People.

Use this page to understand earning opportunities with Uber Eats. Find out when and where it’s best to take a trip, so you feel confident hitting the road.

Delegation

We understand that flexibility is important for you. This includes deciding when to work and which deliveries you want to accept, which is why you can nominate someone to deliver on your behalf.

The person who delivers on your behalf is called a ‘delegate’. Your delegate must first have an active Delivery Person account with Uber Eats in order to deliver on your behalf. They can be someone who already delivers with the Uber Eats app, or someone who’s interested in getting started.

If they’re new to Uber Eats, they’ll need to sign up and undergo a background check to create an active Delivery Person account. This is to make sure all Delivery People on the Uber Eats platform meet the local requirements for the area where they choose to deliver.

Once they’re activated, your delegate can complete deliveries on your behalf at any agreed time using your account.

Your delegate will be able to see the payment for each delivery in your account. It is your (the main account holder) responsibility to decide the payment terms between you and your delegate. The payment for services provided on your Uber Eats account will be made to your bank account using the normal payment method and you are responsible for paying your delegate.

Please note your tax position may be impacted as a result of this delegation arrangement. You should contact your tax advisor for any advice specific to your circumstances.

All the information on this page is applicable to both the owner of the account and any nominated delegates.

Your delegate will be able to see the payment for each delivery in your account. It is your (the main account holder) responsibility to decide the payment terms between you and your delegate. The payment for services provided on your Uber Eats account will be made to your bank account using the normal payment method and you are responsible for paying your delegate.

Please note your tax position may be impacted as a result of this delegation arrangement. You should contact your tax advisor for any advice specific to your circumstances.

All the information on this page is applicable to both the owner of the account and any nominated delegates.

应用内的行程机会信息卡

Offer Card:

When you receive a new delivery request, you’ll be presented with the offer card in-app. This offer card includes the estimated earnings you’ll receive for the successful delivery, the pick-up and drop-off locations, the name and location of the merchant, and the total estimated time and distance from when the delivery request is accepted to when the order is estimated to be dropped off.

Once the delivery is completed, the trip details screen will provide a breakdown of all the fare components. Any tips or tolls will be added or reimbursed after the delivery and shown on the trip details screen.

Batched Deliveries:

A batched delivery is when requests are received to pick up multiple orders for the same customer or different customers with drop off destinations near each other. These orders can be offered at the same time or one after the other.

Fares for batched deliveries are calculated the same as non-batched deliveries.

Often these pick-ups will occur at the same merchant, but it is also possible that requests will be received for orders from different merchants that are close to one another.

These types of deliveries help Delivery People spend less time waiting to receive delivery requests, and more time delivering and earning.

How does it work?

  • There will be an upfront offer to pick up from one or more merchants
  • These offers may be received at the same time, or one after the other
  • If the offered deliveries are accepted, you’ll be directed via the app to the relevant pick up and drop off locations in a specific order

We currently do not support the option to opt-out of receiving batched delivery requests. However, Delivery People can decline to accept any delivery request, including batched delivery requests.

针对不同派送类型的报价卡信息和显示的屏幕截图。

  • 应用内报价卡 --> 针对单独派送的应用内报价卡

  • 针对单家餐厅顺序批量派送的应用内报价卡（A）

  • 针对单家餐厅顺序批量派送的应用内报价卡（B）

  • 针对单家餐厅同时批量派送的应用内报价卡

  • 针对多家餐厅顺序批量派送的应用内报价卡（A）

  • 针对多家餐厅顺序批量派送的应用内报价卡（B）

  • 针对多家餐厅同时批量派送的应用内报价卡

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收入构成

There are several components involved in the calculation of fares when you deliver with Uber Eats;

  • Calculated based on factors such as estimated time to successfully complete a delivery*, estimated delivery distance and whether there are multiple pick-up and/or drop-off points. The fare amount also takes into account areas and periods with limited availability of delivery people and higher than usual demand for delivery.

    *Based on the total time from accepting the delivery request to completing the delivery at the drop-off location, and wait time at the merchant.

    In certain circumstances, a trip supplement may be included in the fare amount, when there are:

    • Busier than usual traffic conditions or higher demand for delivery.
    • Higher than usual estimated wait times at the pick-up location
    • Areas and periods with limited availability of delivery people and higher than usual demand for delivery
    • Additional merchant-specific fees: Earn additional amounts on deliveries from certain stores.

    This is why similar deliveries may have different fares at different times of day.

  • 奖励活动可帮助派送员在线赚取更多收入（并且完全可选）。

    • 部分奖励活动会针对派送需求很高的繁忙区域，这意味着有更多的派单机会。
    • 请随时查看相关条款与条件，确保您有资格获得奖励。

  • Tolls legitimately incurred between pickup and drop off will be reimbursed. Tolls are not included in the upfront estimated earnings amount displayed when a delivery request is received, but will be shown in the trip details screen after the delivery is completed.

    • Please Note:
      • Reimbursement of tolls applies to motorised vehicles only
      • Tolls are only reimbursed when incurred between the pickup and drop off locations
      • Your delegate will be able to see the payment for each delivery. It is your (the main account holder) responsibility to decide the payment terms between you and your delegate. The payment for services provided by your delegates will be made to your bank account using the normal payment method and you are responsible for paying your delegate.

  • 通过派送赚取的小费不另外计入其他派送收入，但会显示在收据中。您可以保留 100% 的小费。如果您的受托派送员代表您完成了派送，您可以与受托派送员协商他们收到的小费金额。请注意，小费无需缴纳消费税，但与往常一样，我们建议您咨询专业会计师，讨论您的税务情况。

  • Here’s an example^ of how your earnings may be calculated:

    Fare: $10.84

    Tip: $2.84

    Tolls: $0.97

    $10.84 + $2.84 + $0.97 = $14.65

    ^Please note, calculations are provided for illustrative purposes only. Actual earnings vary, depending on factors such as the number of deliveries made, time of day and location. Promotional offers are subject to change and may vary from time to time.

餐点和非餐点派送

Uber Eats 优食应用为消费者提供越来越多的选择，可以在需要之际获得所需商品。派送员通过 Uber Eats 优食除了可以从餐厅派送餐点外，还可以派送生鲜杂货、宠物食品、玩具，甚至零售服装。

可通过 Uber Eats 优食应用派送的商品包括：

  • 从餐厅送餐

  • 持有酒类执照的酒类店铺和生鲜杂货店提供的酒类商品派送服务 （派送员可以选择提供酒类派送服务）。酒类派送服务需视各州的可用情况而定

  • 从特定连锁药店、便利店和超市派送一般销售药品和其他制品

  • 从便利店派送食品和其他商品

  • 从专门的超市派送生鲜杂货商品

  • 打包和派送指定商家的商品

  • 专门的合作店铺提供的顾客派送业务

  • 将商品从消费者派送到消费者手中

ㅤㅤㅤㅤㅤ

Some requests include certain restrictions (e.g. large and heavy items will only be dispatched to motorised vehicles) and some require specific opt-in processes (e.g. alcohol deliveries).

奖励

Promotions are a great way to help you identify busy areas when there’s a high demand for deliveries. This helps you take advantage of areas with higher delivery requests and maximise your earnings.

All promotions are subject to eligibility and availability in your city and are always completely optional. Promotional offers are subject to change and may vary from time to time. Please check the map and Promotions section in the Uber Driver app for the latest offers. Please always read the terms and conditions for all promotions.

路桥费

Tolls legitimately incurred between pickup and drop-off will be reimbursed to you. Tolls are not included in the upfront minimum earnings amount displayed when you receive a delivery request, but will be shown in the trip details screen after you complete the delivery.

Please Note: Tolls will only be reimbursed for motorised vehicles and only where applicable to the route.

收据截图（含派送后路桥费）。

  • 行程收据的屏幕截图（已添加路桥费）

等待时间

Every minute spent waiting to collect an order is frustrating for Delivery People and not ideal for customers.

This is why when you receive the upfront estimated earnings amount, an estimate for the wait time has already been incorporated based on the average wait times for that merchant. The final earnings may be adjusted if the delivery takes significantly longer than estimated. You can see the total delivery time in the receipt post-delivery.

If the order is not ready for you when you arrive at the merchant, you may cancel the order and it will be offered to another Delivery Person. Delays in pick up are typically less than 5 minutes. However, please note cancellations at the merchant may mean that you do not receive any earnings for the delivery, as it will not have been successfully completed.

等待时间和派送后收据（已添加额外等待时间）屏幕截图。

  • 在取货地点和派送地点等待时间的屏幕截图

  • 在派送地点等待时间的屏幕截图

  • 等待时间计时器的屏幕截图

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税费

Please note that Uber Eats cannot give tax advice. Please contact the ATO or a taxation professional directly for advice on your personal circumstances

Delivery People must have their own ABN in order to deliver. Registering for GST is optional if your business or enterprise doesn’t fit into one of the categories outlined by the ATO. If you choose to register, generally you must stay registered for at least 12 months.

    • 当您业务或企业的年度消费税营业额（所有业务的总收入减去消费税）达到 $75,000 或以上时
    • 当您开始新业务并预计营业额在第一年达到消费税起征点（或更高）时
    • 如果您已开展业务并已达到消费税起征点
    • 如果您的非营利组织的年度消费税营业额达到或超过 $150,000
    • 无论您的消费税收入如何，当您为乘客提供出租车或加长豪华轿车出行服务（包括叫车服务）时，这适用于车主司机，以及如果您租车或租用出租车 出租车
    • 如果您想为您的业务或企业申领燃油税收抵免。

    请注意，即使您已有 ABN，也不一定意味着您已完成消费税登记。如果您不确定，请查看您的记录或使用 ABN 查询工具，以确定您的消费税（GST）登记状态。

    如果您对是否需要登记消费税有疑问，我们建议您联系 ATO 或直接联系税务专业人士以获取建议。如果您已登记消费税，您的税务会计师可以帮助您就优步向您收取的业务费用申报消费税。

    请注意，作为派送员，您是自雇型承包人。您不是优步员工。因此，您有责任申报并缴纳与您创收活动相关的所有税费。

  • Your Partner Dashboard is your one stop shop for documentation to help you manage your tax affairs. Here you can download your delivery invoices, weekly payment statements, monthly and annual tax summaries. Please note that you are nevertheless responsible for maintaining your own records and we recommend that you consult your tax advisor for specific advice for your circumstances.

    You can access your monthly tax statements by signing in to partners.uber.com and clicking "Tax Summary." Once your summaries are available you will be able to access them from your partner dashboard.

    Your weekly payment statement on your partner dashboard contains all the information necessary to help you and your accountant to account for GST (if applicable).

  • 激活 Uber Eats 优食账号后，您会自动成为 Uber Pro 奖励计划的会员。Uber Pro 是一项提供奖励和福利的计划，旨在帮助您享受行程内奖励和行程外奖励，实现自己的目标。完成每次行程后，您可以赚取积分，解锁相应奖励。

    作为此奖励计划的一部分，还包括与 Airtax 和 QuickBooks 等提供商务支持服务的优惠合作服务商，这些服务可帮助您履行纳税义务。而且，您无需使用其中任一优惠合作服务商。

    Airtax：

    Airtax 帮助您轻松填报商业活动报表 (BAS) 和所得税申报表。将您的 Uber Eats 优食账号关联至 Airtax，您的收入可自动预填到 BAS 申报表中。对于通过以下页面注册的新派送员，首次申报 BAS 免费，还可免费获取 ABN 编号和消费税登记。Airtax 还汇总了一系列实用文章，帮助您了解自己的纳税义务。

    详细了解 Airtax

    Quickbooks：

    QuickBooks Self-Employed 非常适合自由职业者、承包商、个体经营者和个体工商户。QuickBooks Self Employed 与您的银行相关联，因此您可以轻松分类收入和支出、获取和整理收据、发送发票，以及自动追踪里程，以便为报税做好准备。

    联系 Quickbooks

    如需详细了解兑换奖励的方法，请访问优步车主端中的“奖励”版块。

获取收入

Payments are processed on a weekly cycle, which begins at 4:00am local time on Monday morning and goes to 3:59am local time the following Monday. This means that any delivery taken on Monday after 4:00am local time will appear in the following week's payment statement. Generally, payments are processed and deposited to the bank associated with your profile on Tuesday.

Please note that public holidays and other events can cause a delay to the normal payment processing time. You will typically always receive your payment deposited into your account by the end of day Friday for the previous week.

If you need to update your bank details you can do so by logging in to your Partner Dashboard.

  • Get your earnings within minutes* when you cash out in the Uber Driver app.

    • Cash out up to 6 times per day and up to a total of $3500 per week (resets every Monday)
    • A $1.10 reduction/discount to the delivery fee(s) we pay you (which may include GST if applicable) and will apply each time you use Instant cash out. This amount may appear as a negative balance in your account.
    • Eligibility criteria applies.^
    • Please reach out to your bank to ensure that the New Payments Platform (NPP) is enabled for your bank account.

  • Get your earnings within one business day* when you cash out in the Uber Driver app before 3:00pm local time, Mon-Fri at no charge.

    Cash out twice per day and up to a total of $3500 per week (resets every Monday) If you cash out by 3:00pm local time during the week, your money should arrive within one business day. Eligibility criteria applies.^

    1. Go to the Wallet section in the Uber Driver app menu
    2. Tap Cash out and select your option
    3. Swipe to confirm your cash out

常见问题

  • While Delivery People have always been free to cancel a trip request after accepting it, at the moment not all information about the trip is provided upfront. We know accepting a trip can be about more than money, so you’ll now also see the location and name of the merchant, the total estimated time and distance from accepting the trip to drop-off, and your pick-up and drop-off locations. This means you will have more information upfront before deciding whether to accept a trip.

  • Yes, the time and distance shown on the trip request screen is the estimated total trip time and distance for the whole trip, including the estimated time and distance to travel to the merchant and the estimated wait times at the merchant.

  • No, tips are not included in the upfront estimated amount that you see on the trip request screen. Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. As a reminder, you can check the Trip Details screen one hour after drop off to see your total trip earnings for each trip. Customers have that time to edit their tip based on your service.

  • No, tolls are not included in the upfront estimated amount that you see on the trip request screen.

    Tolls legitimately incurred between pickup and drop off will be reimbursed to you. Tolls will be shown in the trip details screen after you complete the trip.

  • Once you complete a trip, you can check the Trip Details screen to see your total earnings for the trip. You’ll see the upfront amount you were shown on the trip request screen as the ‘Estimated earnings for completed trip’, so you can easily match up the numbers.

  • The upfront amount shown on the trip request screen is your estimated earnings. In some cases including, for example, where a trip takes longer than estimated, you may receive more than the upfront estimated amount. As always, any tips you earn are in addition to your other trip earnings and tolls legitimately incurred from pickup to drop off will be reimbursed to you.

  • 在某些情况下，例如，您只完成了批量派送中的一笔订单，您获得的收入可能低于一口价金额。如果您认为金额有误，请联系客服团队。

  • You’ll see the estimated amount you’ll earn for a delivery before you accept it. This amount includes your fare and any promotions that apply (if applicable). In certain circumstances, trip fares can be higher than normal, when there are:

    • Higher than usual estimated traffic conditions
    • Higher than usual estimated wait times at the pick-up location
    • Areas with limited availability of delivery people and higher than usual demand for delivery

    After the trip you can check the Trip Details screen to see your fare amount and total earnings for the trip. Estimated earnings amounts can be found at the top of this page.

  • 您可以根据奖励金额来判断派送高需求时段的高需求区域。您可以在车主端的“机会”版块查看任何即将推出的奖励活动。您可以查看“行程详情”页面，了解每次派送行程可以赚到的“奖励”金额以及行程总收入金额。

  • When you receive a trip request you can choose to accept or ignore the trip request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other trip requests, if available. If you accept a trip request, you are free to cancel the request without consequence until you have collected the item(s).

  • 优步行程派单和 Uber Eats 优食派送派单适用的合同条款不同，这意味着您需要选择接收哪类派单。

  • Upfront estimated earnings amounts take into account the Fare (including estimated wait time) and any additional fees or promotions. This upfront amount is the estimated earnings you can expect to make from the successful completion of a delivery and is shown on the initial offer card. In cases where the actual time differs significantly from the estimation, the fare may be adjusted.

    There are multiple factors that may impact the final earnings for each delivery, including:

    • Wait time: An estimate for the wait time has already been incorporated into the upfront fare, which may be adjusted if the delivery takes longer than estimated, for example, if you are waiting at the merchant for much longer than estimated.

    • Tech issues: Occasionally GPS and technical issues may alter the time and distance information for the delivery. If you believe a technical issue has impacted your total earnings, please reach out to our support team at help.uber.com or via the Uber Driver app for phone support.

    • Other potential flags: On rare occasions, if our systems detect potential fraud, the fare may be automatically adjusted post-delivery. You can review the fare breakdown on your delivery invoice once the delivery is completed.

    If you have any questions about payments or would like to request a fare adjustment, you can reach out to our support team 24/7 at help.uber.com or via the Uber Driver app for phone support.

  • If you have any tech issues while delivering, you may contact our live chat support for assistance. Our support agents will be able to provide you with the customer's address and provide tips on how to best complete the order.

    If you are continuing a delivery when a tech issue occurs, please ensure you go offline until the order is successfully delivered or returned to the merchant.

    Once the delivery is completed, you can write in via in-app help to have the fare reviewed.

  • If the customer cancels an order after the order has already been picked up, you should contact our live chat support for assistance. Our support agents will contact the customer and determine the next steps for the delivery.

    If the customer would like to continue with the delivery, the support agent will provide you with the drop off address and contact number so that the delivery may be completed. If the customer does not want the order, Uber Eats will cancel the customer’s order and direct you on what to do with the delivery items. You’ll still be paid for the full fare of the delivery under your contract with Uber Eats.

    If a cancellation is initiated by any other party after pickup you will receive a partial payment for the delivery. If any other party cancels a delivery before pickup, no compensation will be applied. You should reach out to our support team via the 'Help' section of the app after the cancellation to ensure your fare is adjusted correctly.

    Please Note: This does not apply to orders cancelled by the Delivery Person.

  • If you need to cancel a delivery after you have already picked it up, please reach out to our support team who will review the delivery on a case by case basis and you may be reimbursed for the cancelled delivery.

    Please note, if Delivery People are found to be fraudulently cancelling deliveries, this may be a breach of our Community Guidelines and your access to receive delivery requests may be removed (this does not include deliveries that are cancelled for safety-related reasons).

    If you cancel a delivery before pickup, no amount will be paid.

    You should reach out to our support team via the 'Help' section of the app during the delivery to ensure your fare is applied correctly.

  • In situations where a customer updates their destination, it is up to the Delivery Person whether they want to complete the delivery to the new address. Our system will automatically review the additional time spent on delivery and adjust the fare if necessary to reflect the additional time taken to successfully complete the delivery.

    If you are happy to continue with the delivery to the new location, you should write to our support team via the 'Help' section of the app once the delivery is complete so we can ensure that you are paid the correct amount.

    If you would not like to complete the delivery, please contact our live chat support who will cancel the delivery request.

  • 如果您在取货后需要取消派送，请联系我们的客服团队，他们会根据具体情况审核派送费用，并可能向您退还已取消派送的费用。

    请注意，如果我们发现派送员欺诈性地取消派送，这可能违反了我们的社区指南，并且可能会取消您接收派送订单的权利（这不包括因安全原因而取消的派送）。

    如果您在取货前取消派送，则不会向您支付任何费用。

    在派送期间，您应通过应用的“帮助”版块联系我们的客服团队。以确保正确结算您的车费。

  • 在顾客更新其目的地的情况下，由派送员自行决定是否要完成到新地址的派送。我们的系统会自动审核额外派送时间，并在必要时调整车费，以反映成功完成派送所需的额外时间。

    如果您愿意继续派送至新地点，请在派送完成后通过应用的“帮助”版块向我们的客服团队留言，以便我们确保向您支付正确金额的款项。

    如果您不想完成派送，请联系我们的在线对话客服，他们会取消派单。

  • 如果派送时间比应用内预估的时间长得多，系统会自动审核车费，并根据额外花费的派送时间进行调整。如需查看系统是否已自动包含了额外时间，请对照最初显示的派送一口价预估收入金额，核对您的派送收据。

    如果您仍然不确定或希望再次审核车费，请通过应用的“帮助”版块联系我们的客服团队。

  • If you arrive to pick up the order and the merchant is closed, please contact our live chat support team or reach out via the 'Help' section of your app. We will also ensure that we reach out to the merchant to verify their operating hours and avoid the issue reoccurring.

  • 向您支付的金额取决于您成功完成派送所用时间。预估送达时间（包括等待时间）已计入前期预估收入金额之中。如果您超过这一等待时间的约定，系统可能会自动调整车费，以包含成功完成派送所需的额外时间。派送后，您可以在账单中查看总派送时间。

    您可以自行决定愿意在商家处等待多长时间，然后再取消订单，但对于大多数订单而言，派送员可能会等待大约 5 分钟。如果您无法在商家处等候，我们可能会取消订单，以便分配给其他派送员。但请注意，您取消派送的操作意味着您不会获得派送费。

  • If you accidentally end the delivery early, please go offline and contact our support team. Our agents will help assist with locating the delivery address and contacting the customer on your behalf.

    If it is a batched order, please stay online and contact support as instructed above. Once you've completed the first order, you can proceed to the second delivery address as normal and contact the second customer to inform them that the Delivery Person is on the way.

    You may be paid as normal for the delivery once the order is delivered to the customer. Please ensure you contact our support team at help.uber.com or via the Uber Driver app for phone or chat support to make sure your fare is adjusted appropriately.

  • To prevent this from happening, it is helpful to first check the order before leaving the merchant and mark the delivery as complete only when the right order is delivered to the customer.

    If you do happen to collect the wrong order, please contact our live chat support team who will help guide you through the next steps. They will also review the fare for the delivery and make any adjustments necessary.

  • No, tolls are not included in the upfront minimum earnings amount that you or your delegate see on the request screen. Tolls legitimately incurred between pickup and drop off will be reimbursed. Tolls will be shown in the delivery details screen after you complete the delivery.

    Please Note: Tolls incurred on the way to the pick up location or after drop off will not be reimbursed. If your delegate completed the trip on your behalf, and your delegate incurs the toll, it is up to you to agree with your delegate whether the toll is reimbursed.

  • When you receive a delivery request you can choose to accept or ignore the request, or select ‘decline’ to reject the request. If you choose to reject the request or ignore the request and let it lapse, you will be able to receive other delivery requests, if available. If you accept a request, you are free to cancel the request until the item(s) have been collected. You are also free to cancel after the order has been collected if it is unable to be delivered. If you would like to cancel after collecting the item(s), we recommend reaching out to our support team at help.uber.com or our live chat support via the Uber Driver app.

    Please note: Declining delivery requests will not impact your likelihood to receive requests in the future.

  • Batched order fares are calculated the same way as individual deliveries, where the base fare is based on estimated time (including wait time) and distance of the order.

  • If you disagree with the final earnings or received less than anticipated for a delivery, you can reach out via help.uber.com to request a review of the fare. This review is completed by our support agents on a case by case basis.

    Please only reach out in instances where you believe the earnings for a delivery were incorrect.

    Generally, fares will be adjusted if the time travelling is much longer than estimated in the upfront estimated earnings amount.

  • Why am I unable to cash out?

    You may be unable to cash out if:

    • You are attempting to cash out more than the weekly maximum
    • Your bank is still processing a previous cash out
    • You have completed fewer than 25 trips via the Uber Driver app
    • Your account is under review and cash outs are temporarily disabled
    • In the case of Instant cash out, the service is undergoing weekly scheduled maintenance on weekends (timing varies, will be displayed in the Driver app when you are cashing out) or downtime.
    • In the case of Instant cash out, you are not depositing your earnings into a bank account that is compatible with instant cash out - we recommend reaching out to your bank to ensure that the NPP (New Payments Platform) is enabled for your bank account.

    Why am I not eligible?

    If you don’t see the option to cash out in the Uber Driver app, it may be because you’re currently ineligible. This could be because:

    • You have completed fewer than 25 trips via the Uber Driver app
    • Your account is currently under review

    What can I cash out?

    If you are eligible, you’ll be able to cash out the balance currently in your account (subject to the maximum set out below). Only the earnings that are shown in your account at the time you elect to cash out will be transferred.

    Any earnings from the past week that you don’t cash out by the end of the week will be transferred to your bank account as usual through the automatic weekly payout.

    Can I cash out my earnings on weekends?

    Please note that timeframes may vary depending on the processing bank. Cash outs made on a weekend, a public/bank holiday or after the cut-off time will be processed the following business day.

    Can I request a Next-day cash out whenever I want?

    The frequency with which you can request to cash out earning depends on when you cashed out and your bank’s processing times. Often, eligible Delivery People are able to cash out their earnings once per day. However, if you cash out late in the day, on the weekend or on a bank/public holidays, you may need to wait a little longer before you can cash out again as your request will not be processed until the following business day.

    Any payments from the past week that you don’t cash out by 11.59pm on Monday will be deposited in your bank account as usual – that is by the end of the week in your regular weekly payout.

    Please see here for full terms and conditions.

    Are there limits on how much I can cash out?

    You will always receive your weekly earnings through the default scheduled payout with no limit. If you choose one of our faster cash out options:

    • Instant - you are able to cash out up to 6 times per day and up to a total of $3500 per week (resets every Monday). The minimum amount you can cash out is $5.00
    • Next-day - you are able to cash out twice per day and up to a total of $3500 per week (resets every Monday). The minimum amount you can cash out is $5.00

    Is there a fee to use cash outs?

    If you are using the Instant cash out feature, there is a fee of $1.10 per Instant cash out (including GST) for Delivery People.

    Remember, you are always able to access your earnings through the weekly scheduled payout or Next-day cash out at no cost.

    When will my funds arrive?

    If you are using the Instant cash out feature, your funds should arrive in your account in minutes*. Please note that there is a weekly maintenance window on weekends, the exact timing of these windows will vary, and will be displayed in the Driver app when you are cashing out. If you cash out during this time, your payment will be queued for processing and you will receive payment after the maintenance is completed.

    If you are using the Next-day cash out feature and you cash out on a business day before 3:00pm local time, your funds should arrive within one business day.* Processing times may vary depending on your bank. Uber tries to complete payments as quickly as possible but timing is not guaranteed.