Arrange rides with Central
Central enables call centres to arrange Uber rides for anyone – even if they don't have the Uber app.
One easy-to-use tool helps you simplify ride coordination and streamline operations
On-demand or scheduled rides
Request an on-demand ride or pre-schedule a ride up to 30 days in advance.
Flexible rides
Give your rider the ability to activate their ride when ready, reducing no-shows and cancellations.
Communicate with drivers
Provide drivers with special instructions to facilitate smooth pick-ups and drop-offs.
Pay-per-performance
Uber’s pay-per-performance model allows your organisation to pay only for rides that are taken.
Getting started is easy
Effortlessly request a single ride or hundreds of rides at a time.
Step 1: Enable
Enable Central on your Uber for Business Dashboard and assign access to designated call-takers, dispatchers and reservationists.
Step 2: Create
Enter your rider’s phone number, pick-up and drop-off locations, and other trip details.
Step 3: Notify
Riders will receive an SMS confirmation with their ride details and a link to track their trip.
Step 4: Track
Coordinators can also monitor a ride’s progress, message the driver and view any upcoming bookings on their dashboard.
'With Central, we’re able to drive down paratransit costs on a per-trip basis.'
Christiaan Blake, Managing Director, Access Services, Washington Metropolitan Area Transit Authority
These organisations are innovating with Central
Leaving no passenger behind
WeMove, a leading provider of innovative transportation solutions in the UK, uses Central to optimise demand-responsive transport in Bristol and Sussex, ensuring that no passengers are left behind.
With Central, the Washington Metropolitan Area Transit Authority (WMATA) complements traditional paratransit services – scheduling hundreds of rides in advance or in real time to offer greater convenience and responsiveness.
Providing rescue rides
Easton Coach, a leading provider of passenger ground transportation in New Jersey and Pennsylvania, uses Central to provide overflow trips, relieve stress on supply, and improve on-time performance for its dedicated fleets.
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