Our commitment to safety
You deserve to be able to move safely. To look forward to the opportunities ahead. To be connected to people and places that matter most. Which is why we’re focused on your safety, from setting new standards to developing technology with the goal of reducing incidents.
Our new Door-to-Door Safety Standard
We want you to feel safe riding with Uber as our communities start to move again. That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
In this together
All riders and driver-partners must wear a face cover or mask when using the Uber app.
Face Cover Check
We ask driver-partners to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for driver-partners
We are working to provide driver and delivery partners with health and safety supplies like face covers, disinfectants and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride safety feedback
You’ll now be able to leave feedback on health issues, such as a driver-partner not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
How safety is built into your experience
Safety features in the app
Tap a button for emergency assistance. Share your trip details with loved ones. Our technology helps put peace of mind at your fingertips.
An inclusive community
Millions of riders and drivers share a set of Community Guidelines, holding each other accountable to do the right thing.
Support at every turn
A specially trained team is available 24/7. Reach them in the app, day or night, with any questions or safety concerns.
Building safer journeys for everyone
Count on 24/7 support and emergency assistance. Share your trip with loved ones. Our focus is on your safety, so you can focus on the opportunity.
“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”
Dara Khosrowshahi, Uber CEO
Partnering to make a difference
Our commitment to safety goes beyond your ride. We have teamed up with leading experts—from public safety officials to anti-violence organizations—to help make roads and cities safer for all.
*Certain requirements and features vary by region and may be unavailable.