Uber Connect makes same-day delivery easier than ever
Move more of what matters with delivery.
Help is on the way
Uber Connect is an easy delivery solution that allows people to send items the same day, whether it’s a care package for a loved one, a gift for a friend’s birthday, an item sold online or a business document.
Delight your customers
Your business can now offer same-day delivery, whether you’re selling clothes, shampoo or freshly baked cakes.
Connect with friends and family
The Uber app helps provide a new delivery solution for a last-minute birthday gift or your forgotten keys, saving you a trip across town.
Run your business
Transfer documents, supplies and equipment across sites or offices to keep things running smoothly.
How Uber Connect works
Select Package in the Uber app.
Meet the delivery person and send your package on its way.
Follow along with in-app tracking.
Benefits of using Uber Connect
Availability
You can book a delivery the same easy way that you request a ride.
Speed
Get on-demand delivery, usually within the hour.
Tracking
Watch your item as it makes its way to the recipient, and get a notification when it’s delivered.
Flexibility
Generally, if it fits in the boot of a midsize car, it can go with Uber Connect.¹ And in select locations, you can choose a delivery method and vehicle type that meets your needs.
Frequently asked questions
- What is Uber Connect?
Uber Connect is an option that allows you to request a delivery person to transport your package(s) to a person waiting at a designated drop-off location.
You can also request a package to be sent to you from a designated sender.
- What do I need to do?
Tap the Package icon on the Uber app home screen and follow the in-app instructions.
- What can I send?
Packages sent using Uber Connect have specific monetary value limits and weight limits per vehicle type. Prohibited items include but are not limited to alcohol, medication, recreational drugs and dangerous or illegal items.²
For delivery by vehicle, you can send packages that:
- Don't contain any prohibited items²
- Fit comfortably in the trunk of a midsize vehicle
- Are closed, securely sealed and ready for kerbside or door pick-up
- Are within the monetary value and weight limits for your location¹
For delivery by bike or scooter, if available in your location, you can send packages that:
- Don't contain any prohibited items²
- Fit comfortably in a backpack
- Are closed, securely sealed and ready for kerbside or door pick-up
- Are within the monetary value and weight limits for your location¹
If your package contains a prohibited item or doesn't follow the restrictions above, the delivery person may cancel your request.
- Where can I send my package?
Uber Connect is designed for local delivery, typically within a single geographical area (excludes international border crossings).
- What does the recipient need to do?
The package recipient should be available to meet the delivery person at the door or kerb. If you need to ask the delivery person to leave the package at the recipient’s door, you’ll be able to add delivery notes with further instructions to smooth the delivery process.
- What happens if the package is damaged during delivery?
Uber does not maintain insurance coverage for package loss, theft or damage caused by a third party. Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.
- Can I send someone a package as a surprise?
We recommend that you notify the recipient of the delivery so they can meet the delivery person to retrieve the package from the vehicle. If you do send someone a package as a surprise, you’ll need to clearly instruct the delivery person, in the message section of the Uber app, to leave the package at the recipient’s door. The delivery person can always decline this request.
- What if I have an issue with package delivery?
- If your package hasn't been delivered yet, you can call or message the delivery person in the app.
- Delivery people are free to cancel your request for any reason, including, for example, if your package was too heavy, too large for their vehicle, not packaged securely or contained a prohibited item.
- If the person receiving the package wasn't available, the delivery person may try to contact you in the app to resolve the issue or coordinate a return. You'll be responsible for costs associated with returning the package to you if necessary.
- For help coordinating a delivery in case of terminated trips or cancelled requests, if you haven’t yet received your package or if the package was damaged during delivery, contact Uber Support.
Do more in the app
Do more in the app
Not available in all locations. Check the Uber app for availability.
¹ Packages sent using Uber Connect have specific monetary value limits and weight limits per vehicle type. Please see Terms and Conditions for full details of the restrictions applicable for your location.
² The items sent are legitimate and legal, and do not correspond to, but not limited to, the following: alcohol, tobacco, weapons, illegal/stolen goods, narcotics, barbiturates, hazardous materials (e.g. flammable, poisonous, explosive), animals, regulated species, money, gift cards, high-value items, jewellery, and prescription drugs, among other things not allowed by law. Please see Terms and Conditions for full details.
Disclosure: By using Uber Connect, you acknowledge and accept that this functionality enables you to request trips through the Uber app so that delivery people using the Uber platform deliver articles. You acknowledge that this functionality may be temporary. Neither Uber nor the delivery people are responsible for the package(s), nor for the content of the package(s), so they disclaim any obligation or responsibility related to the package(s), its content and/or delivery, including any loss or damage that the package(s) may suffer. Uber does not maintain insurance coverage for package loss, theft or damage caused by a third party. Please see Terms and Conditions for full details.
About