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Newcastle Airport (NTL)

Instructions for drivers

In order to receive trip requests at Newcastle Airport, driver-partners must review and agree to the airport’s Terms and Conditions by 28 March 2019. Driver-partners will receive a notification via the Uber Driver app with more information.

How pickups work at Newcastle Airport

1. Accept a trip request and head to the pickup zone

To meet your rider when you receive a trip request at Newcastle Airport, follow the navigation to the public pickup area in front of the Arrivals terminal.

2. Pick up your rider and exit the airport

Once your rider is in your car, you can begin the trip as you normally would, following your navigation to exit the airport.

Frequently asked questions

Is it possible for me to lose my access to receive airport requests?

Yes, driver-partners are expected to follow Newcastle Airport’s Terms and Conditions. Driver-partners who fail to comply with the rules of the airport may be reported by airport staff and may lose access to the airport queue.

Is there a fee for drivers at the airport?

No, there is no fee charged to driver-partners picking up or dropping off at Newcastle Airport. A $3 pickup fee will apply to your rider, but this is paid to Newcastle Airport by Uber on your behalf.

Is there a designated drop-off zone?

Yes, driver-partners can drop riders off at the public drop-off area.

How long will I need to wait for a new trip request if I’ve just dropped a rider off at the airport?

You may receive a new trip request quickly, if there’s a rider request nearby when you drop someone off at Newcastle airport. This means you may not have to wait in the virtual queue.

If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.

Please note: Waiting for a Rematch trip at the drop-off or pick-up area is not permitted. Please comply with all airport rules during airport trips.

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