Melbourne Airport (MEL)
Riders at Melbourne Airport (MEL) can request a ride with Uber when leaving the airport. Learn how to receive these trip requests.
Pickups at Melbourne Airport
Before you can start receiving trip requests from the Airport, you’ll need to accept the Melbourne Airport Agreed Method of Operation. Driver-partners will receive a notification via the Uber Driver app with more information.
Uber Premier registration
Additionally, driver-partners accepting Uber Premier trips at the airport must obtain access to the VHA area. Driver-partners can register by following the steps on the Melbourne Airport website.
Smoother UberX Pickups with PIN
How PIN pickups work for UberX
For riders requesting from the main terminals at MEL, the Uber pickup area will be in Lane 1, directly in front of Terminal 2 at Uber Zone B.
Once you reach the top of the UberX driver queue, you will receive an alert, and your Driver app’s navigation will guide you to the pickup area. At the pickup area, follow the signs for Uber Zone B, the PIN pickup zone. Once there:
Join the queue of UberX driver-partners. Pull forward and wait in a designated parking space for a rider to be directed to your vehicle.
Before entering your vehicle, the rider will provide you with a unique 4-digit PIN code – tap ‘Enter rider PIN’ on the bottom of your Driver app to input this code.
Once the PIN is confirmed, you will see the trip information. The rider can enter your vehicle and you can then start your trip.
PIN is currently live at Terminals 1, 2 & 3 between the hours of 7am and 12am (midnight) on weekdays, and for reduced hours on weekends. At all other times, you’ll receive UberX trip requests in the usual way.
Helpful info for PIN pickups
- It’s important that the 4-digit PIN code is confirmed before the rider(s) enter your vehicle.
- In order to unlock access to the PIN feature, you’ll need the latest version of the Uber Driver app, so we recommend updating your app.
- At this time, the PIN feature is exclusive to UberX trip requests from Terminals 1, 2 & 3.
- For UberX pickups at the new pickup area at Terminal 4, you’ll receive trip requests in the usual way.
Pickups at Melbourne Airport
1. Enter the virtual queue
To place yourself in the airport queue, head to the Uber holding bay. The holding bay is the only location where driver-partners can receive trip requests.
2. Accept a trip request and head to the pickup area
Once you are at the front of the queue, you will receive the next available trip request. In order to meet your rider, follow the navigation to the appropriate pickup location.
Pickup locations will vary depending on which product your rider has requested and which terminal your rider has requested from.
Uber Premier: Riders will be able to enjoy being picked up from the VHA area. Remember, Uber Premier driver-partners must be registered with Melbourne Airport; to do this, see the Registration section above.
All Other Products: For riders at Terminals 1, 2 and 3, there is a designated Uber pick up area located in Lane 3 between the bus pickup and short term car park. For riders at Terminal 4, there is a designated pickup area located in the Transport Hub (Level 1).
3. Locate your rider and exit the airport
Once your rider is in your car, you can begin the trip just as you normally would, following the signs to exit the airport.
Here is how riders will be directed to their pickup location, depending on which terminal they select
Important things to note
Uber holding bay
A driver-partner’s wait time in the Uber holding bay resets after:
- Rejecting a trip request
- Ending or cancelling a trip
- Going offline
A driver-partner’s wait time in a zone is NOT reset when:
- A rider cancels - return to the Uber holding bay in order to receive the next trip request.
The rider app advises riders to only request once they’ve exited the terminal, so it’s unlikely you’ll need to wait long.
How does short trip protection work?
Now if you get a short-distance trip* from MEL, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
UberX, Comfort, XL and Assist pickups
In order to receive pick-up requests, you must be registered for, and agree to, the Melbourne Airport Agreed Method of Operation (Agreement).
Driver-partners will receive a notification via the Uber Driver app with more information on how to register. When your account has been activated to receive airport trip requests, you can join the ‘virtual queue’ at Melbourne Airport by heading to the Uber holding bay, just off Airport Drive.
Uber Premier pickups
In order to receive pick-up requests, you must be registered for VHA access. If you haven’t already, you can register by following the steps here.
Uber Premier pickups will occur at the VHA area. If you accept an Uber Premier trip request, the app will navigate you to the appropriate pickup location. Registration is required in order to access this area.
What if my rider cancels when I am on my way to pick them up?
If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.