Airport regulations
Cairns Domestic and International Terminals
General Information
Uber has designated pick-up and drop-off zones at Cairns Airport.
- There are different zones for the international and domestic terminals and different zones for pick-ups and drop-offs.
- The Airport has a specific waiting area for driver-partners to queue in whilst waiting for trip requests.
- When you enter the waiting area you will be placed in a virtual queue, which means you will receive trip requests on a First-In-First-Out (FIFO) basis.
- This system has been designed to help ensure driver-partners who have been waiting in the queue the longest receive requests first.
Pickups at the airport
Uber driver-partners may wait for ride requests at the designated waiting area only. You will not receive an airport request outside of this waiting area.
Here’s how it works:
- Enter the designated waiting area (follow the directional signage).
- As you arrive, just park behind the car in front of you and wait in the area until you receive a trip request.
- Once a car leaves, please move up in line to allow another car to park behind you.
- When you receive a trip request, check if your rider is requesting from the international or domestic terminal
- Proceed to the correct pick-up zone as indicated on the map (look out for Uber signage). If your rider incorrectly heads to the public pick-up point we suggest politely asking them to proceed to the designated Uber pick-up zone, as Uber pick-ups cannot be made from the public area.
- Pick-up your rider and begin the trip as normal.
Dropoffs at the airport
How drop-offs work
Uber is a smart option for travellers heading to the airport. At CNS, simply drop-off riders at the Uber drop-off zone. There is a drop-off zone at both the domestic and international terminals, as indicated on the below map.
Note that Uber driver-partners are not permitted to drop-off riders in the public drop-off area. You must use the designated Uber zones. The drop-off zones are located before the pick-up zones.
Staging information
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