Uber has designated pick-up zones at Brisbane Airport.
Before you’ll be eligible to receive trip requests from riders at BNE you’ll need to have completed the registration process:
If you do not have a tag, you can order one through Linkt
Uber driver-partners may wait for trip requests at the Ride Booking holding area only. Driver-partners will not receive a trip request outside of this area.
Here's how it works:
No, you will not lose your place in the queue if your rider cancels. However, you may lose your place in the queue for any of the following reasons:
Yes, you will generally be able to view your position in the FIFO queue when you are waiting at the Airport. This is an approximation to help you decide if you wish to wait in the Airport area or head elsewhere to receive trip requests.
Yes, there are bathrooms available in the Airpark area. Please be considerate of others and keep the facilities neat and tidy and free of litter.
To minimise your waiting time at the airport and to keep Uber as reliable as possible in the surrounding suburbs you may at times receive a request from the surrounding area. These trip requests can be accepted as normal.
This can differ across the week depending on flight arrival times. We recommend checking information made available from Brisbane Airport on flight arrivals to choose when you wish to wait at the Airport and maximise your chance of receiving trip requests.
Yes, Brisbane Airport Corporation requires you to have sufficient funds on your tag to enter the pick-up zone. If you have no funds on your tag, the boom gate will not open for you.
To ensure sufficient funds, you can set up auto payments with Linkt here. If you have manually added funds, it can take up to 24 hours for this to be processed and for you to be ready to continue making airport pick-ups.
If you have two cars that you drive on the Uber platform you can use the same tag in both vehicles for Airport pick-ups. If you prefer to have one tag per vehicle that is also fine, as you can have multiple tags connected to your account.
If you share your car with someone else, you cannot share tags. Every driver-partner needs to have their own tag, which is individually registered to conduct Brisbane Airport pick-ups.
You will need to have a registered tag to complete pick-ups from BNE. You can obtain a tag from Linkt (we recommend also setting up automatic top-up). Note that you can still complete drop-offs without registering an e-tag.
Yes, when you pick up a rider at Brisbane Airport, your e-tag will be charged $3.90. This amount is automatically added to your rider’s fare and subsequently reimbursed to you. The charge amount may increase if you do not exit the pickup area within 10 minutes of entering.
The maximum time you can stay in the pick-up zone for $3.90 is 10 minutes. If you cannot locate your rider in the pick-up zone we recommend calling them via your Driver App. Note that if you are in the pick-up zone for longer than 10 minutes a higher fee will apply as signed on exit. The rider will only be charged the standard $3.90 fee, so we recommend only staying in the pick-up zone for up to 10 minutes.
Yes, the Ride Booking holding area offers safe access to bathrooms and other facilities in Brisbane Airport’s ground transport zone. Please be considerate of others and keep the facilities neat and tidy and free of litter.
Now if you get a short-distance trip* from BNE, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.