Uber Carshare ceased operations on 12 September 2024
Uber Carshare ceased operations on 12 September 2024 in Australia. Below is the key information Uber Carshare borrowers should know.
- When was the last day I can book with Carshare, and what happens if I have an active or upcoming booking?
The last day for borrowers to start a new booking will be 27 August in Australia.
Any bookings scheduled to start after 27 August will be canceled. Borrowers with canceled bookings will be refunded by 1 September.
The last day for vehicles to be on the road will be 12 September in Australia. If you are on a booking between 27 August and 12 September:
- You will not be allowed to extend the booking;
- You must return the vehicle before the final date of 12 September in Australia;
If you would like to cancel an upcoming booking, there will be no fee charged to your account. If you are charged in error, we will refund your account in the coming days.
We understand this may be inconvenient, so here are some options to help you make alternate travel arrangements:
- Uber Rent allows you to book with traditional rental car companies conveniently within the Uber app.
- Turo is the world’s largest car sharing marketplace, where you can rent the perfect car from a vibrant community of trusted hosts across Australia, the US, UK, Canada and France. In Australia, new borrowers Get 10% off your first booking up to $75. Use code: UCSTURO10. Terms apply. Learn more.
- Will I receive a refund for my canceled booking?
Yes, you will be refunded in full for your canceled bookings.
You will receive your refund by 1 September. If you have not received it by then, please reach out to support.
- Will I be paid any credits I have on my account?
For borrowers who have a positive balance on Uber Carshare, we will attempt to pay your card on file on 12 September 2024.
If your card on file is expired, we will reach out to you directly and will ask for your bank account details to complete payment. Please provide us your updated details as soon as possible so there is no delay to the payment.
If you have any questions about the status of your account, please contact support.
- Will there be any additional charges related to my bookings?
As per our existing policies and procedures, Uber Carshare may charge you additional amounts following the completion of your booking related to:
- Damage claims
- Penalties (parking, speeding violations, etc.)
- Fees (smoking in the vehicle, late returns, etc.)
- What if I have an open damage claim?
If you have an open damage claim, it will be managed by your dedicated Case Manager, who will guide you through the process until your claim is fully resolved. Your Case Manager is your primary point of contact and is there to assist with any questions or concerns you may have. For any inquiries or updates related to your claim, please reach out directly to your Case Manager.
- How do I contact support?
You can email us at members@ubercarshare.com and we'll get back to you as soon as we can.
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